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Open nowPosted 2 days ago

Junior Customer Success Manager (m/w/d) | München

fleetster3 open roles

Where
München, Deutschland
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Your applicationOpen nowJunior Customer Success Manager (m/w/d) | Münchenfleetster · München, Deutschland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on fleetster's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Du willst nicht nur Tickets bearbeiten, sondern unser Produkt wirklich verstehen und mittelfristig eigene B2B-Kunden verantworten?

Dann bist du bei fleetster genau richtig!

Du startest im operativen Customer Support, um unsere SaaS-Lösung, unsere Kunden und unsere Prozesse im Detail kennenzulernen. Auf dieser Basis entwickelst du dich Schritt für Schritt in Richtung Customer Success Manager weiter.

Deine Challenge

Unser Ziel ist es, Customer Success Manager bevorzugt intern aus dem Support heraus aufzubauen.

Phase 1 (~12 Monate): Produkt meistern

  • Du arbeitest im 1st und 2nd Level Support und bearbeitest Kundenanfragen strukturiert und lösungsorientiert
  • Du wirst Produktexperte für unsere Cloud-Software im Bereich Carsharing und Flottenmanagement

Phase 2: Verantwortung übernehmen

  • Nach erfolgreicher Support-Phase übernimmst du schrittweise eigene Bestandskunden
  • Du begleitest Onboardings und Schulungen
  • Du erkennst Optimierungspotenziale bei Kunden und unterstützt bei der strategischen Weiterentwicklung der Accounts

Dein Potenzial

  • Erste Erfahrung im Support, SaaS-Umfeld oder in einer kundenorientierten Rolle
  • Technisches Verständnis und Freude daran, Software im Detail zu durchdringen
  • Strukturierte, analytische Arbeitsweise
  • Starke Kommunikationsfähigkeiten auf Deutsch und Englisch
  • Motivation, dich langfristig in Richtung Customer Success zu entwickeln

Wir glauben an Transparenz – also starten wir mit den Fakten:

  • Vertrauensarbeitszeit
  • 24 bezahlte Urlaubstage + Möglichkeit, zusätzlichen unbezahlten Urlaub zu nehmen
  • Hybrides Setup möglich
  • Onboarding vor Ort in München

fleetster-DNA:

  • Profitables, investoren-unabhängiges Scale-up mit schnellen Entscheidungen
  • Viel Raum für Verantwortung und Entwicklung – keine gläserne Decke

Last but not least:

  • Jährliches Trainingsbudget für deine Entwicklung (Lotaro)
  • Wellpass oder Deutschlandticket (nach der Probezeit)
  • Montags Frühstück, donnerstags Gaming Night & regelmäßige Team-Events
  • Möblierte Firmenwohnungen in Büro-Nähe bei Bedarf

Wir freuen uns auf deine Bewerbung!

Ein Anschreiben ist optional. Dein CV (oder LinkedIn-Profil-Link) hilft uns ein erstes Bild von dir zu bekommen.

Weitere Infos findest du auf unserer Homepage: www.fleetster.de

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  1. A CV for this posting

    Written against fleetster's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on fleetster's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    fleetster's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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