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Open nowPosted 13 days ago

Customer Support Associate_Voice Process

FloBiz8 open roles

Where
Bangalore
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Your applicationOpen nowCustomer Support Associate_Voice ProcessFloBiz · Bangalore

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 13 days ago

The posting

Job Summary

We are looking for customer-focused Customer Support Associates for our Inbound Voice Process. The role involves handling incoming customer calls, understanding product-related queries or issues, providing accurate resolutions, and ensuring a smooth customer experience. The ideal candidate should have strong communication and problem-solving skills, patience while handling customer concerns, and the ability to take complete ownership of customer queries from initial contact through resolution.

Key Responsibilities

  • Handle inbound customer calls and provide timely and accurate assistance.
  • Understand customer queries, identify the root cause, and provide appropriate resolutions.
  • Guide customers on product features, functionality, account-related queries, and issue resolution.
  • Take ownership of customer concerns and aim for resolution during the first interaction wherever possible.
  • Accurately document customer interactions, resolutions, and required follow-ups in the CRM/support system.
  • Follow defined support processes, SOPs, and quality standards during customer interactions.
  • Escalate technical or complex issues to the appropriate teams when required.
  • Ensure timely follow-up and closure of pending customer issues.
  • Maintain a professional, empathetic, patient, and solution-oriented approach during every interaction.
  • Work towards achieving key customer support metrics such as customer satisfaction, quality, productivity, adherence, and resolution rate.

Requirements

  • 1–2 years of experience in inbound voice support, customer service, or a similar customer-facing role.
  • Excellent verbal communication skills.
  • Strong listening, probing, and problem-solving abilities.
  • Ability to understand customer concerns and explain solutions clearly and simply.
  • Basic proficiency in CRM, ticketing, or customer support tools.
  • Comfortable working in a target- and metric-driven customer support environment.
  • Willingness to work in rotational shifts and on holidays/weekends based on business requirements.
  • Strong customer-first attitude with patience and empathy.
  • Minimum qualification: Graduate.

Language Requirements

Candidates should be proficient in English, Hindi & Telugu.

Knowledge of additional regional languages will be an added advantage.

Work Location

Bommanahalli / HSR Layout, Bengaluru

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