The posting
Job Description
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
Join Ford’s Enterprise Technology organization and help shape the global digital Ford.com and Lincoln.com non-vehicle ecommerce experience. The team is expanding how customers discover and purchase parts, accessories, and branded merchandise for both Ford and Lincoln online. As part of the global digital team, you will help make these shopping experiences useful, intuitive, and connected to the broader Ford and Lincoln brands.
In this position...
As the Non-Vehicle Ecommerce Group Product Manager for Parts, Accessories, and Merchandise, you will lead and mentor a team of product managers responsible for the strategy and evolution of Ford.com and Lincoln.com non-vehicle ecommerce experiences. You will set product direction, translate customer and business needs into an actionable roadmap, and work with design, engineering, analytics, merchandising, marketing, and other partners to deliver and continuously improve the end-to-end shopping journey—which includes both customer-facing commerce experiences and foundational commerce platforms that enable the experiences such as Product Information Management (PIM), Pricing, Promotion, and Order Management Systems (OMS). You will use customer insights and performance data to prioritize opportunities, improve conversion and usability, and support growth across Ford and Lincoln parts, accessories, and merchandise.
Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week. Relocation assistance may be available for qualified candidates. Candidates who live in or are willing to relocate to Southeast Michigan are strongly preferred. The team collaborates across time zones, and availability during Eastern Time business hours is expected
Responsibilities
What you'll do...
- Leadership & strategy: Set direction, objectives, and priorities for the product management team, aligning its work with Enterprise Technology and Ford and Lincoln Non-Vehicle Commerce business goals.
- Team leadership: Build, mentor, and develop a high-performing team of ecommerce product managers; provide coaching and support that strengthens product practice and delivery.
- Portfolio and platform leadership: Lead a portfolio of ecommerce product teams responsible for the end-to end customer journey for both customer-facing Non-Vehicle Commerce experiences and foundational commerce platforms supporting Ford and Lincoln Parts, Accessories, and Branded Merchandise, including Product Information Management (PIM), Pricing, Promotion, and Order Management Systems (OMS) capabilities.
- AI-enabled product strategy: Guide product strategy for key Non-Vehicle Commerce capabilities including search, recommendations, personalization, and AI-enabled customer experiences across Ford and Lincoln ecommerce platforms.
- Emerging technology & industry leadership: Evaluate and apply emerging technologies and eCommerce insights, including AI and automation, to improve customer experiences, operational efficiency, and product team effectiveness and innovation.
- Business outcomes & performance optimization: Own and monitor key Non-Vehicle Commerce metrics, customer feedback, and research to prioritize data-driven opportunities that improve conversion, revenue growth, engagement, and customer satisfaction.
- Experimentation: Establish and scale a culture of experimentation by leveraging A/B testing, customer research, and analytics to validate opportunities and optimize customer experiences.
- Omnichannel Product Strategy & Roadmap: Define and execute the product strategy and roadmap that connect Ford and Lincoln Non-Vehicle Commerce experiences for Parts, Accessories, and Branded Merchandise across Ford.com, Lincoln.com, mobile applications, dealer touchpoints, marketplaces, and emerging commerce channels.
- End-to-end product management: Guide products across the full ecommerce funnel, including discovery, browse, product detail, cart, checkout, and relevant post-purchase experiences.
- Stakeholder engagement: Partner with senior leaders and stakeholders across the global digital Ford and Lincoln Non-Vehicle Commerce team, including design, engineering, analytics, merchandising, marketing, and operations, to align on outcomes and priorities.
- Cross-functional delivery: Work closely with UX and engineering teams to shape requirements, make trade-offs, remove roadblocks, and deliver accessible, reliable, and engaging customer experiences.
- Budget & resource management: Plan resources and manage budgets for product initiatives, ensuring investment is focused on agreed priorities and outcomes.
Qualifications
You'll have...
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field, or equivalent combination of relevant education and experience
- 5+ years of experience in ecommerce product management, with a track record of strong leadership and results.
- 3+ years of experience managing products across the ecommerce funnel, such as discovery, browse, and purchase.
- 3+ years of experience working in agile product organizations.
- 1+ year(s) of experience managing ecommerce platforms at scale.
- 1+ year(s) of experience leading Product Managers or other product leaders.
- 1+ year(s) of experience with experimentation and A/B testing.
- 1+ year(s) of experience with personalization and recommendation technologies.
- 6 months + experience leveraging AI-powered product capabilities.
Even better, you may have...
- Master’s degree in Business Administration, Marketing, Computer Science, or a related field.
- Experience working on ecommerce for automotive accessories or aftermarket components.
- Deep understanding of ecommerce technologies, market trends, and customer behavior.
- Strong analytical, communication, and leadership skills.
- A demonstrated ability to drive innovation and deliver measurable results.
- Experience with marketplace or omnichannel commerce.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is leadership level 5 and ranges from $141,700-$268,300.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here:
https://fordcareers.co/LL5
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid with a requirement to be onsite four or more days per week.
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