Facilities Associate

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Facilities Associate at Opensity Solutions is responsible for supporting the daily operation, maintenance, and hospitality functions of the workplace environment to ensure a safe, clean, and efficient facility. This role works closely with Workplace Services and Facilities leadership to support maintenance activities, vendor coordination, and office services that enhance the employee and client experience. This position is classified as non-exempt and typically reports to the Hospitality Coordinator, Workplace Services Manager, or Client Relations leadership.

ROLES & RESPONSIBILITIES:

• Coordinate routine facility maintenance, repairs, and minor renovations to ensure workplace environments remain safe, functional, and well-maintained.
• Support vendor and contractor coordination for facility services, including scheduling, procurement support, and issue resolution.
• Conduct regular facility inspections to identify maintenance needs and escalate issues as appropriate.
• Ensure compliance with safety standards, workplace regulations, and facility policies.
• Assist with conference room setup and breakdown for meetings, events, and client engagements.
• Clean and reset meeting rooms and shared spaces, including sanitizing surfaces and restoring room readiness.
• Stock and maintain pantry, kitchen, and breakroom supplies, including food, beverages, and consumables.
• Support general hospitality functions, including dishwashing, cleaning equipment, and maintaining shared amenities.
• Assist with office moves, workspace reconfigurations, furniture assembly, and general facility projects.
• Coordinate special deliveries, packing, organizing, and workspace restacks as needed.
• Support vendor performance monitoring and escalate service issues when necessary.
• Promote sustainability initiatives, including waste reduction, recycling, and energy efficiency practices.
• Participate in training programs to enhance technical knowledge and service delivery capabilities.
• Perform general office maintenance tasks.
• Complete minor plumbing repairs and troubleshooting.
• Complete minor electrical repairs and maintenance.
• Assemble, install, and repair office furniture.
• Identify and address maintenance issues throughout the office.
• Ensure the office environment remains safe, functional, and well maintained.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong attention to detail with a commitment to maintaining high facility and service standards.
• Ability to multitask and adapt in a fast-paced, changing environment.
• Strong customer service mindset with a focus on supporting internal and external stakeholders.
• Basic knowledge of facility operations, maintenance practices, and workplace services.
• Good communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office tools and basic workplace technology systems.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Professional demeanor with a positive and service-oriented attitude.
• Commitment to confidentiality and professionalism in client-facing environments.

QUALIFICATIONS:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience: 1+ year of experience in facilities support, workplace services, hospitality, maintenance, or a related field preferred.

Technical Skills: Basic proficiency in Microsoft Office Suite and familiarity with workplace service tools, facility request systems, or maintenance tracking platforms is preferred.

The Compensation range for this role is 26.00 to 29.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.