Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Service Specialist at OpenSity Solutions is responsible for delivering high-quality on-site administrative and operational support services within a client office environment. This role plays a key part in ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Service Specialist serves as a front-line representative of OpenSity Solutions, ensuring exceptional customer service, operational efficiency, and a professional workplace experience for clients and visitors.

Job Responsibilities

• Provide support across multiple client service areas, including reception, hospitality, records, copy, mail, and other operational functions.
• Cross-train in various service disciplines to ensure flexibility and seamless support for client needs.
• Deliver exceptional customer service with a proactive "can do" attitude while exceeding client expectations.
• Maintain a team-oriented approach and collaborate effectively with both internal staff and clients.
• Complete service requests accurately and on time while meeting established service commitments.
• Communicate professionally and effectively with clients, coworkers, and management.
• Support daily site operations and contribute to maintaining high service and operational standards.
• Report directly to the Site Manager or Site Lead, depending on the location's structure and size.
• Represent Opensity Solutions in a professional manner and uphold the company's commitment to service excellence.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service skills with a professional, client-focused attitude. • Ability to multitask and manage multiple responsibilities in a fast-paced environment. • Strong attention to detail and commitment to accuracy in all tasks. • Ability to communicate effectively and professionally with clients, visitors, and team members. • Basic proficiency with office equipment and Microsoft Office applications preferred. • Ability to resolve issues with tact, professionalism, and sound judgment. • Reliable, flexible, and team-oriented with a strong work ethic.

QUALIFICATIONS:

Experience:

• 1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred. • Experience in a corporate, professional services, or client-facing environment is a plus.

Education: High School Diploma or GED required.

Physical Requirements:

• Ability to lift or move up to 40 lbs as needed. • Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs. • Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.