Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Customer Success Manager - Enterprise

Fortive302 open roles

Where
Pittsburgh, PA, United States, Remote, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager - EnterpriseFortive · Pittsburgh, PA, United States, Remote, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fortive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Fortive postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

Fortive median: 13 days open

The posting

Job Description

Customer Success Manager - Enterprise

POSITION OVERVIEW

The Customer Success Manager (CSM) Enterprise plays a key role in ensuring long-term customer satisfaction and retention at strategic, critical enterprise accounts partnering with the EBDM sales team.

This position is responsible for maintaining key account relationships, providing strategic guidance, and delivering proactive support to maximize customer success and customer retention. CSM Enterprise acts as a trusted advisor to the enterprise account sales team, fostering strong relationships and advocating for customer needs within the organization. If you have a passion for customer advocacy, problem-solving, and driving business outcomes, this role offers an exciting opportunity to make an impact.

RESPONSIBILITIES AND DELIVERABLES

  • Manage a portfolio of enterprise-level customers, owning relationships from onboarding through renewal.
  • Develop and execute tailored customer success strategies to drive adoption, usage, and measurable outcomes.
  • Conduct regular business reviews, monitor account health and KPIs, and proactively mitigate churn risks.
  • Provide product training, guidance, and best practices by collaborating with internal teams (engineering, support, etc.).
  • Identify cross-sell and upsell opportunities within existing accounts to support revenue growth.
  • Facilitate customer renewals, including working with sales support for quotes, contracting, and coordination with various internal stakeholders.
  • Advocate for customer needs by providing feedback to enhance products and services.
  • Travel to customer sites (up to 25%) for face-to-face engagement, issue resolution, and conferences.
  • Maintain accurate CRM documentation and ensure operational accuracy in pipeline and opportunity management.
  • Demonstrate strong communication, project management, and collaboration skills across departments and customer levels.

QUALIFICATIONS

Required

  • 5 years+ of Customer Success, Account Management, or related customer-facing experience.
  • Strong relationship-building and customer engagement skills.
  • Excellent problem-solving and critical thinking abilities.
  • Demonstrated success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Successfully negotiating, managing, and closing customer renewals.
  • Strong Commercial acumen, including experience negotiating and closing customer renewals.
  • Ability to analyze data and develop actionable insights to improve customer success.
  • Effective communication and presentation skills for executive-level interactions.
  • Proactive, goal-oriented mindset with a focus on driving results.
  • Coordination of issue resolution, leveraging Technical Support and Field Services Teams to ensure successful renewals
  • Partnering with the enterprise sales team, understand and continuously learn about the customer’s objectives for choosing iNet and engaging with customers as their single point of contact on renewals
  • Fortive 9 elements: Customer obsessed, delivering results, building extraordinary teams

Preferred:

  • Familiarity with customer success metrics and account health management.
  • Experience working in a SaaS or technology-driven environment.
  • Understanding of consultative selling and strategic account management.
  • Ability to manage multiple complex accounts and competing priorities.

About Us

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.

Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fortive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fortive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fortive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.