The posting
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.
About the role: The Director of Food & Beverage is a key member of the Executive Leadership Team/Planning Committee and is responsible for providing strategic direction, operational leadership, and overall business performance of all food and beverage operations at Four Seasons Puerto Rico, including the hotel's restaurants, bars, lounges, in-room dining, banquets, catering, and food and beverage services supporting the private residences.
This executive role is responsible for establishing and executing a comprehensive food and beverage strategy that reflects the Four Seasons brand philosophy, elevates the overall guest and residential experience, and positions the property as a leading luxury hospitality and culinary destination in Puerto Rico and the Caribbean.
The Director will oversee the development and execution of innovative culinary concepts, exceptional service standards, revenue optimization strategies, cost management, and operational excellence across all food and beverage outlets and residential services.
As a member of the Planning Committee, the Director will actively contribute to the property's overall business strategy, financial objectives, long-term planning, and organizational leadership.
What you will do:
1. Strategic Leadership & Business Planning
- Develop and implement the overall Food & Beverage strategic vision in alignment with Four Seasons brand standards and the property's business objectives.
- Serve as an active member of the Executive Leadership / Planning Committee, contributing to strategic planning, business development, and overall property performance.
- Establish short- and long-term business plans, financial targets, and operational strategies.
- Identify opportunities to position Four Seasons Puerto Rico as a premier culinary and lifestyle destination.
- Lead innovation, concept development, and continuous improvement initiatives across all food and beverage operations.
- Ensure alignment between hotel food and beverage operations and the private residences' service expectations and lifestyle offerings.
2. Hotel & Residential Food and Beverage Operations
- Provide executive oversight of all food and beverage outlets, including restaurants, bars, lounges, in-room dining, banquets, catering, and other culinary experiences.
- Oversee food and beverage services supporting the private residences, ensuring a seamless and elevated experience for homeowners and their guests.
- Develop residential dining programs, private dining experiences, customized catering, and other exclusive culinary offerings.
- Establish consistent service standards and operational procedures across hotel and residential operations.
- Collaborate with Residential Management to understand homeowner expectations and deliver personalized services.
- Ensure operational readiness, service excellence, and consistency across all food and beverage touchpoints.
3. Financial Performance & Revenue Optimization
- Assume full accountability for departmental financial performance, including revenue generation, profitability, budgeting, and expense management.
- Develop and manage annual operating budgets, forecasts, and capital expenditure plans.
- Monitor key financial indicators, including revenue per outlet, average check, labor productivity, food and beverage costs, and departmental profitability.
- Identify opportunities to maximize revenue through innovative concepts, strategic partnerships, and differentiated dining experiences.
- Ensure effective inventory management, purchasing practices, vendor negotiations, and cost controls.
- Evaluate business performance regularly and implement corrective strategies when necessary.
4. Guest & Homeowner Experience
- Champion the Four Seasons service culture and ensure exceptional, personalized experiences for hotel guests, residents, and their visitors.
- Establish a culture of anticipation, personalization, and service recovery.
- Monitor guest and homeowner feedback, identify trends, and implement service enhancements.
- Collaborate with other departments to create cohesive guest and residential experiences.
- Develop exclusive culinary experiences, special events, signature dining programs, and lifestyle offerings that enhance the property's positioning.
- Ensure that food quality, presentation, ambiance, and service consistently reflect the expectations of a luxury hospitality environment.
5. Culinary Excellence & Concept Development
- Partner closely with the Executive Chef and culinary leadership team to develop innovative menus, signature concepts, and seasonal offerings.
- Drive culinary creativity while maintaining consistency, quality, and financial sustainability.
- Identify emerging food and beverage trends and evaluate opportunities to introduce differentiated experiences.
- Establish relationships with local producers, suppliers, culinary talent, and strategic partners.
- Promote Puerto Rico's culinary identity through authentic, elevated, and internationally relevant dining experiences.
6. Leadership & Talent Development
- Lead, mentor, and develop the Food & Beverage leadership team, fostering accountability, collaboration, and high performance.
- Establish clear departmental objectives, performance expectations, and leadership development plans.
- Identify and develop future leaders and succession pipelines.
- Promote a culture of engagement, inclusion, collaboration, and continuous improvement.
- Ensure appropriate staffing structures, workforce planning, and talent management strategies.
- Partner with P&C on recruitment, retention, employee engagement, performance management, and organizational development.
7. Brand Standards, Compliance & Operational Excellence
- Ensure compliance with Four Seasons brand standards, operational procedures, and quality assurance requirements.
- Maintain the highest standards of food safety, sanitation, health regulations, and workplace safety.
- Ensure adherence to applicable Puerto Rico regulations and licensing requirements.
- Oversee departmental policies, procedures, internal controls, and operational audits.
- Maintain strong relationships with suppliers and business partners while ensuring compliance with procurement standards.
What you will bring:
- Minimum of 8–10 years of progressive food and beverage leadership experience within luxury hospitality environments.
- Minimum of 3–5 years in a senior leadership position, preferably as Director of Food & Beverage within an internationally recognized luxury hotel brand.
- Previous experience with Four Seasons Hotels and Resorts is highly preferred.
- Demonstrated experience overseeing multiple food and beverage outlets and complex hospitality operations.
- Experience managing large-scale budgets, financial performance, and departmental profitability.
- Experience in branded residences, private clubs, luxury residential hospitality, or integrated hotel and residential operations is highly desirable.
- Experience opening, repositioning, or developing luxury food and beverage concepts is an advantage.
- Experience working in resort destinations and multicultural hospitality environments is preferred.
- Strong business acumen and financial management capabilities.
- Proven strategic planning and executive decision-making skills.
- Extensive knowledge of luxury food and beverage operations, culinary trends, and service excellence.
- Strong understanding of residential hospitality and the expectations of high-net-worth homeowners.
- Demonstrated ability to lead, influence, and develop high-performing teams.
- Excellent communication, interpersonal, and stakeholder management skills.
- Ability to balance strategic priorities with operational execution.
- Strong analytical, problem-solving, and decision-making capabilities.
- Bilingual proficiency in English and Spanish strongly preferred.
What we offer:
- Competitive salary and a comprehensive benefits packageMarket-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for business clothing
- Complimentary employee meals
- Paid holidays, vacation, and sick days
- Culinary, retail and wellness experiences at special rates
Visa Requirements
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
