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Open nowFirst seen 4 days ago

SL2430 - Application Support Engineer

FPT Asia Pacific Pte Ltd230 open roles

Where
Singapore
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Your applicationOpen nowSL2430 - Application Support EngineerFPT Asia Pacific Pte Ltd · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FPT Asia Pacific Pte Ltd's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. FPT Asia Pacific Pte Ltd postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

FPT Asia Pacific Pte Ltd median: 1 days open

The posting

Overview

We are looking for an Application Support Engineer to provide Level 2 application support for business-critical systems, ensuring high availability, performance, and operational stability. In this role, you will work closely with development teams, Level 1 support, infrastructure teams, and business stakeholders to troubleshoot production issues, support cloud-based applications, and drive continuous service improvements.

The ideal candidate has hands-on experience in Node.js, React (Next.js/Nest.js), MSSQL, AWS Cloud, REST APIs, microservices, and IT Service Management (ITSM), with a strong passion for solving technical problems and maintaining reliable enterprise applications.

Responsibilities

  • Provide Level 2 application support for production systems, resolving incidents escalated from Level 1 support within defined SLAs.
  • Troubleshoot application, database, and infrastructure issues across web applications, APIs, and cloud environments.
  • Perform SQL queries, data validation, and data fixes within MSSQL databases to resolve production issues.
  • Support and maintain applications built using Node.js, React (Next.js/Nest.js), and RESTful APIs.
  • Monitor, configure, and troubleshoot AWS services, including EC2, ECS, RDS, S3, CloudWatch, and related cloud infrastructure.
  • Support applications running on Linux/Unix environments, including shell scripting for automation, log analysis, and system administration.
  • Work closely with software engineers to investigate defects, perform root cause analysis, and coordinate application fixes and enhancements.
  • Support microservices-based applications and containerized environments to ensure system reliability and scalability.
  • Follow IT Service Management (ITSM) best practices for incident, problem, change, and release management.
  • Develop and maintain technical documentation, troubleshooting guides, and operational runbooks to improve knowledge sharing.
  • Participate in technology initiatives involving platform automation, cloud migration, and infrastructure modernization.
  • Perform application health monitoring, proactive maintenance, and performance tuning to minimize downtime.
  • Participate in after-hours support and on-call rotation when required.

Requirements

Technical Skills & Experience

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
  • Minimum 2 years of experience supporting enterprise applications in a production environment.
  • Minimum 2 years of experience developing or supporting REST APIs.
  • Minimum 2 years of experience with React.js frameworks such as Next.js or Nest.js.
  • Minimum 3 years of experience working with microservices architecture and container technologies.
  • Hands-on experience with AWS Cloud services, including EC2, ECS, S3, RDS, CloudWatch, and related services.
  • Strong knowledge of Node.js application support and troubleshooting.
  • Experience working with Microsoft SQL Server (MSSQL), including SQL scripting, query optimization, and data fixes.
  • Familiarity with Linux/Unix environments and shell scripting.
  • Understanding of IT Service Management (ITSM) processes and ITIL best practices.
  • Experience using monitoring, logging, and observability tools is an advantage.

Soft Skills

  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Ability to prioritize multiple production issues while meeting service level agreements.
  • Self-motivated with the ability to work independently and collaboratively within cross-functional teams.
  • Proactive mindset with a continuous improvement approach to application reliability and operational excellence.
  • Quick learner with the ability to understand complex business applications and propose practical technical solutions.
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