The posting
Contract: Full time, permanent
Salary: £45,288.27 (£48,863.65 inclusive of London Office Allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Tuesday 3rd November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
The Digital Learning Manager will provide operational leadership across Frontline’s programme
portfolio, overseeing the design, development, implementation and improvement of digital learning products, content and services, ensuring participants receive a high-quality, accessible and engaging digital learning experience.
Working within the central Digital Learning Team, the postholder will collaborate with programme,
curriculum and delivery teams to translate learning designs into effective digital experiences,
including learner journeys, e-learning, digital resources, and assessments.
The postholder will line manage Digital Officers and will lead digital content production, platform
management, accessibility, testing, learner experience and quality assurance. They will maintain
high standards whilst identifying opportunities to improve efficiency, scalability and learner
experience using automation, artificial intelligence and emerging technologies.
Reporting to the Senior Digital Learning Team Lead, the postholder will support service
improvement and help embed user-centred design, accessibility and continuous improvement
across Frontline’s programmes.
Key Responsibilities
Accessibility, quality assurance and governance
- Lead accessibility, testing and quality assurance across digital learning.
- Ensure compliance with WCAG 2.2 AA and inclusive design standards.
- Maintain quality assurance processes for content, assessments and learner resources.
- Ensure compliance with governance and information management requirements.
- Monitor quality, address issues and identify improvements across programmes.
AI, automation and continuous improvement
- Identify opportunities to use artificial intelligence, automation and emerging technologies to improve quality, efficiency and learner experience.
- Support the responsible implementation of approved AI-enabled tools across digital learning design, development and operations.
- Work with programme and operational teams to improve processes.
- Share learning and good practice across teams.
Digital learning delivery and content development
- Lead digital learning delivery across Frontline’s programmes.
- Oversee the development of online learning, resources, assessments and platform-based experiences.
- Translate curriculum and learning designs into engaging, accessible digital experiences.
- Maintain consistent content development standards and processes across Frontline’s programmes.
- Plan delivery, resources and dependencies during programme design and mobilisation
Digital platforms and learner experience
- Oversee the operation and improvement of digital learning platforms and services.
- Ensure consistent, accessible learner journeys, content structures and workflows..
- Use feedback and data to improve learner experience and platform functionality.
- Coordinate platform changes, testing and releases.
Leadership and team management
- Line-manage Digital Learning Officers and deputise for the Senior Digital Learning Team Lead as required.
- Lead workload planning, performance and professional development.
- Monitor capacity and resolve competing priorities
- Oversee the Digital Learning service desk and support the team to address recurring issues.
- Develop team capability and foster a collaborative, high-performing and solutions-focused culture.
- Manage implementation and delivery risks, issues and dependencies.
Stakeholder management
- Act as a key point of contact for digital learning across Frontline’s programmes.
- Build strong relationships with programme, curriculum, pedagogy, delivery and operational teams.
- Clarify requirements and manage expectations around scope, priorities, timescales and capacity.
- Provide practical advice on digital learning, accessibility and learning technologies.
- Communicate progress, risks and decisions clearly.
Skills, Knowledge and Expertise
Experience and Knowledge
- Working in a digital learning, learning technology, e-learning or digital content development role.
- Leading or coordinating digital learning activity across multiple programmes, projects or workstreams.
- Managing or supervising staff and supporting their development.
- Strong working knowledge of Moodle or comparable Virtual Learning Environments.
- Designing, building and quality assuring digital learning content, including e-learning and online learning resources.
- Strong understanding of instructional design principles, digital pedagogy and online and blended learning models.
- Implementing accessibility standards within digital learning environments, including WCAG 2.2 AA.
- Establishing or applying quality assurance processes for digital content and learning products.
- Good understanding of learner experience, user-centred design and digital learning best practice.
- Experience using technology, automation or digital tools to improve efficiency, quality or user experience.
- Working with multiple stakeholders and managing competing priorities.
- Creating digital learning content using tools (e.g. Articulate Rise)
- Experience working within professional development, education, training or learning organisations.
- Knowledge of HTML, SCORM, or related technologies used within digital learning environments.
- Experience implementing AI-enabled tools within learning, content development or digital operations.
- Familiarity with agile ways of working, service design or user research methodologies.
- Relevant professional qualification or equivalent experience in education, teaching, learning, digital learning, learning technology or instructional design.
Skills and Characteristics
- Strong leadership and team management skills.
- Excellent organisational and project management skills.
- Strong attention to detail and commitment to quality.
- Excellent communication and stakeholder management skills.
- Confident translating technical concepts into accessible language.
- Strong problem-solving skills and sound judgement.
- Comfortable working across multiple programmes and priorities.
- Curious about emerging technologies and the opportunities they create for learning and operational improvement.
- Committed to continuous improvement and evidence-informed decision making.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
