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Open nowPosted 66 days ago

VIP Specialist - MENA & GULF

Gameberry Labs10 open roles

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Your applicationOpen nowVIP Specialist - MENA & GULFGameberry Labs

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 66 days ago

The posting

Who We Are:

Gameberry Labs, a thriving mobile games studio established in 2017 and headquartered in Bangalore, has aimed for an extraordinary vision – to become the premier game development company on a global scale. As a bootstrapped and profitable startup, Gameberry Labs has taken the mobile gaming scene by storm. Since our inception in 2017, our games 'Ludo STAR' and 'Parchisi STAR' have captivated players around the

globe, resulting in an impressive 300M+ downloads.

Our Belief:

Our profound belief in the transformative ability of mobile games lies in their power to reshape modern connections, entertainment, and learning experiences. We see them as personal buddies that boost our brains, melt away stress, and keep spirits high - anytime, anywhere.

Our Mission:

We want to make millions of people happy with games that they would love to grow old with. We are driven by passion for creating exceptional gaming experiences that people will cherish for years to come. With our fearless team of dreamers and innovators we are constantly pushing the boundaries of what's possible in the world of mobile gaming.

Highlight Reel:

● We’ve smashed through 300M+ game downloads — and counting!🚀

● Our games have pulled in a whopping $275M+ in lifetime revenue 💰💥

● Over 15M+ players jump into our worlds every single month 🌍🔥

● Both Parchisi STAR and Ludo STAR have each crossed the 120M+ download mark — absolute legends in their own right 👑🎲

● Crowned Bootstrap Champ at the ET Startups Awards 2023🏆

● Dropped our latest hit “Sorry World” in Oct 2025 — hit #1 on the US Play Store in just 2 weeks! 🎯🌍

● Oh, and yes — we’ve handled 1M+ players online at once without breaking a sweat ⚡😎

Cool Tidbits:

● Our games attract a monthly player base equivalent to the population of Australia, with over 20M players engaging each month!

● Players spend an astronomical 297.6 Mars Round Trips worth of time on our games daily!!!

Roles and Responsibilities:

  • The role is to ensure that our top users have the best possible experience on the platform.
  • Manage top VIP users of Clubs from Saudi Arabia and other Gulf countries, with a strong focus on their retention.
  • Build and manage strong relationships with VIP users to drive their engagement and spending on Clubs.
  • Connect with VIP users and build strong relationships through WhatsApp and other relevant communication platforms.
  • Travel within Saudi Arabia and other Gulf countries, when required, to meet and engage with VIP users in person.
  • Understand user needs and develop action plans to provide personalized services, improve their experience, and drive upselling opportunities.

Requirements:

  • Fluent in English and Arabic, both written and spoken.
  • 2+ years of experience as a VIP Relationship Manager in audio live-streaming services or a similar role in another industry.
  • Based in the UAE, Saudi Arabia, or another Gulf country.
  • Demonstrates a high level of integrity and professionalism.
  • Process-oriented and able to work effectively in an operations environment while following established SOPs.
  • Strong empathy and ability to understand VIP users' concerns and resolve their issues effectively.
  • Proficient in MS Excel (or Google Sheets) and MS Word (or Google Docs).
  • Ability to understand and analyze the implications of online communications and user interactions.
  • Willingness to travel within the region to connect with VIP users offline.
  • Excellent written and spoken communication skills in both English and Arabic.
  • Strong analytical and logical reasoning skills.
  • Strong attention to detail, observational skills, and problem-solving abilities.

Your Adventure at Gameberry Labs:

At Gameberry Labs, we're all about riding the wave of new trends, tech and building the best possible player experience that shapes the gaming universe. We strive to be at the forefront of casual game entertainment.

When you join us, you're stepping into a place where your ideas count and your impact matters.

We offer an autonomous studio setup that fosters fast decision-making, empowering you to make a significant impact and accelerate your professional growth.

Why Choose Us:

● Freedom to be you.

● Get in on a seriously competitive salary.

● Hungry? Enjoy free daily lunches.

● We've got your back with company-paid health insurance.

● Team fun? It's our thing!

● Opportunity knocks with limitless growth potential.

● We're making a global splash.

● Your playground: a studio that owns the P&L of its creations.

● Inspiring, down-to-earth teams are our secret sauce.

● Dive into challenges, learning, and growth at warp speed.

● We want to take India to the list of "Top 10 Gaming Studios" in the World.

Ready to embark on this thrilling quest? Join us and let's create gaming history, one pixel at a time.

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