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Open nowPosted today

Field Service Manager - Technical Support

GE Vernova2,631 open roles

Where
Dubai
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Your applicationOpen nowField Service Manager - Technical SupportGE Vernova · Dubai

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. GE Vernova postings stay open a median of 30 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

GE Vernova median: 30 days open

The posting

Job Description Summary

Post Sales support regarding customer issues. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures (if validated by a formal approved derogation) and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Key Responsibilities

  • Support the resolution of post-sales technical customer issues.
  • A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of technical discipline and analytical thinking and technical experience to execute policy/strategy.
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
  • Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Use multiple internal and limited external sources outside of own teams to arrive at decisions.
  • Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explain information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

  • Bachelor's degree from an accredited university or college, or equivalent significant experience
  • Minimum of 10 years’ experience on Gas Insulated Switchgear (GIS) in the field or 5 years as GIS technical coordinator or 5 years on GIS Project Management.
  • Demonstrated leadership and project oversight skills.
  • Effective communication skills in English
  • This role requires up to 20% travel

Desired Characteristics

  • Having strong existing network or the ability to proactively develop new professional connections.
  • An understanding of power transformers is desirable.
  • Clear communicator who excels in customer-facing environments.
  • Skilled problem-solver capable of close project oversight, ensuring that all documentation, planning, and execution phases
  • Ability to build consensus through diplomatic engagement, coupled with established project management skills

Additional Information

Relocation Assistance Provided: No

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