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Open nowFirst seen 4 days ago

Customer Service Agent (Thai speaking)

Gear Inc225 open roles

Where
Vientiane, Laos
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Your applicationOpen nowCustomer Service Agent (Thai speaking)Gear Inc · Vientiane, Laos

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Introduction

Gear Inc. is looking for local Laos who can can speak Thai to join our Customer Service Call Center team.

As a Customer Service Call Center Agent, you will be the frontline representative of our company, providing exceptional service to our customers operating 24 hours a day 7 days a week. You'll handle inquiries, resolve issues, and ensure a positive experience for users of a food delivery platform. Your role is crucial in maintaining customer satisfaction and loyalty.

Key skills and experience

  • High school diploma or equivalent (additional certifications are a plus).
  • Prior call center or customer service experience preferred.
  • Familiarity with food delivery services or related industries is advantageous.
  • Excellent verbal and written communication skills in Thai.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask, prioritize, and handle high call volumes.
  • Empathy, patience, and problem-solving abilities.
  • Adaptability to changing processes and technology.

Responsibility

  • Customer Assistance:Answer incoming calls, emails, and chats promptly and professionally. Assist customers with order tracking, menu inquiries, payment issues, and account management. Provide accurate information about delivery times, restaurant availability, and promotions.
  • Issue Resolution:Investigate and resolve customer complaints, delivery delays, and missing items. Collaborate with delivery partners and restaurants to address any service-related issues. Escalate complex cases to supervisors or relevant departments when necessary.
  • Order Management:Process orders, cancellations, and refunds efficiently. Update customer profiles and maintain accurate records. Ensure seamless coordination between customers, drivers, and restaurants.
  • Product Knowledge:Stay informed about our food delivery platform, features, and policies. Educate customers on app functionalities, discounts, and loyalty programs. Troubleshoot technical issues related to the app or website.
  • Professional Communication:Communicate clearly and empathetically with customers. Use active listening skills to understand their needs and concerns. Maintain a positive and friendly demeanor even during challenging interactions.
  • Quality Assurance:Follow established guidelines and protocols for consistent service delivery. Participate in training sessions to enhance product knowledge and customer service skills. Contribute to improving processes and workflows based on customer feedback.
  • Team Collaboration:Work closely with other call center agents, supervisors, and cross-functional teams. Share insights and best practices to enhance overall customer support.

Interested candidates are welcome to submit CVs to: [email protected]

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  1. A CV for this posting

    Written against Gear Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gear Inc's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gear Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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