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Open nowFirst seen 47 hours ago

Customer Support Agent

Gear Inc225 open roles

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Your applicationOpen nowCustomer Support AgentGear Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 47 hours ago

The posting

We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world.

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner. The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

Expectations

  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
  • Identify and assess customer's needs to achieve satisfaction;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  • Meet personal/teams targets;
  • Keep records of issues/problems for further investigation from functional teams;
  • Follow communication procedures, guidelines, and policies;
  • Work with managers on customer feedback.

Requirements

  • Good computer skills (familiar with MS Office & Google applications);
  • Familiar with smartphone/ mobile device/mobile applications;
  • Excellent interpersonal skills;
  • Attention to detail and desire to learn;
  • High sense of responsibility and enthusiasm;
  • Ability to work independently and in a team;
  • Flexible, adaptable to new changes;
  • Freshmen are preferable.

Benefits

1. Salary and Benefits

  • Attractive salary with night shift allowance;
  • Attractive bonus and benefits and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check, annual flu vaccination;
  • Summer vacation (Paid days off and bonus);
  • Paid leave (12 days/year).

2. Working Environment

  • International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
  • Free drinks (coffee, tea, etc.)
  • Laptop/computer and other equipment is provided.
  • Training and career development opportunities;
  • Free in-house gym and game room for everyone. We love board games, video games, PS5;

Working time

- Operating hours: Monday through Sunday.

- Work in a maximum of 40 hours per week (5 shift/week with at least 1 night shift)

Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi

All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!

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  1. A CV for this posting

    Written against Gear Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gear Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gear Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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