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Open nowFirst seen 3 days ago

Junior IT Technician

Gear Inc225 open roles

Where
Hanoi, Hà Nội, Vietnam
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Your applicationOpen nowJunior IT TechnicianGear Inc · Hanoi, Hà Nội, Vietnam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

  • Position Title: Junior IT Technician.
  • Department: Information Technology.
  • Reporting To: Information Technology Supervisor.
  • Location: Ha Noi, Viet Nam.
  • Employment Type: Full-Time.

Job Summary

To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner. This role requires strong problem-solving skills, effective communication, and a customer-centric mindset to support the needs of a BPO environment.

Responsibilities

  • End-User Support: Handle requests via the ticketing system; diagnose and troubleshoot hardware, software, and network issues for laptops, printers, and peripherals.
  • System & Network Administration: Manage user accounts and access permissions; perform routine maintenance on network devices and servers; coordinate with vendors for repairs when necessary.
  • Asset Management: Monitor the full lifecycle of IT assets (procurement, issuance, maintenance, recovery); conduct monthly inventories and comply with the company's Asset Management SOP.
  • Documentation & Reporting: Update technical documentation and FAQs; provide periodic reports on ticket resolution status and recurring incidents to improve service quality.
  • Compliance & Security: Ensure adherence to IT security policies and information security standards; report any potential security risks immediately.
  • User Training: Guide employees on IT policies and self-service tools; notify staff regarding scheduled system maintenance.

Requirements

  • Education: Bachelors or Associates degree in Information Technology or a related field.
  • Working Hours: Willingness to work in shifts, including weekends or holidays as required (rotating shift, 40 hours/week).
  • Technical Skills: Proficient in Windows 10, 11, and Windows Server; knowledgeable in computer hardware and on-premise network infrastructure.
  • Experience: Preference given to candidates with experience providing technical support via multiple channels (email, chat, phone).
  • Soft Skills: Excellent communication and problem-solving skills; ability to work both independently and as part of a team.
  • Attitude: Responsible, proactive, and possessing strong professional ethics.

Benefits

1. Salary and Benefits

  • Attractive salary and benefits;
  • 100% salary during probation period;
  • Social Insurance, Health Insurance, Unemployment Insurance contribution base on full salary, effective after probation period;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check;
  • Paid leave (12 days/year).

2. Working Environment

  • International, fun and professional working environment;
  • Modern hardware provided by the company (laptop, monitor, airpod, etc.);
  • Free drinks (coffee, tea, etc.);
  • English working environment;
  • Training and career development opportunities
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  1. A CV for this posting

    Written against Gear Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gear Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gear Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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