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Open nowFirst seen 39 hours ago

Moderation Trainer

Gear Inc225 open roles

Where
Hanoi, Hanoi, Vietnam
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Your applicationOpen nowModeration TrainerGear Inc · Hanoi, Hanoi, Vietnam

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The clock on this job

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Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 39 hours ago

The posting

Introduction

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are:

Responsibility

  • Conceptualize training sessions based on data and research;
  • Create training strategies and initiatives;
  • Test and review created training methods;
  • Maintain a database of all training sessions;
  • Instruct employee training and onboarding;
  • Review employee performance and learning;
  • Conduct training classes on policy/product;
  • Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

  • Bachelors degree in any related field;
  • Vietnamese local; proficient in English 4 skills (at least C1 level);
  • At least 1-2 years experience in training; solid training and coaching skills experience;
  • Experience working in the BPO industry is a plus;
  • Training Needs Analysis knowledge and/ or experience is a plus;
  • Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
  • Ability to communicate clearly and concisely, both oral and in writing;
  • Knowledge of people learning patterns to design programs with excellent efficiency;
  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits:

1. Salary and Benefits

  • Attractive salary, night shift allowance and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check, annual flu vaccination;
  • Summer vacation (Paid days off and bonus);
  • Paid leave (12 days/year).

2. Working Environment

  • International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
  • An open and honest culture where people are valued, treated fairly and trusted and empowered;
  • Modern hardware (Laptop and other equipments provided);
  • No dress code; Free drinks (coffee, tea, etc.);
  • Nap room for a quick rest;
  • Training and career development opportunities: Continuous and professional training to fully develop your potential.

Working time:

  • 5 shifts per week amounting to 40 hours, arranged by the company;
  • The detailed working hours are as following: Trainer will follow class schedule basis availability; Able to work on weekends and public holidays.

Working Location: Tam Trinh, Hai Ba Trung, Hanoi

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