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Open nowFirst seen 2 days ago

Quality Analyst

Gear Inc225 open roles

Where
Muntinlupa City, Metro Manila, Philippines
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Your applicationOpen nowQuality AnalystGear Inc · Muntinlupa City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Quality Assurance & Performance Monitoring

  • Audit a daily sample of billers' case transcripts.
  • Document audit results in a standardized tracker and ensure

Completeness and consistency of findings.

  • Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers.
  • Collaborate with TLs and Trainers to align on recurring issues and plan targeted coaching or refresher training sessions.
  • Support calibration sessions to maintain scoring alignment with

Client and operational leads.

  • Provide clear and structured feedback to specialists based on audit results.
  • Handle QA-related inquiries, audit appeals, validate audit logic, and update feedback if necessary.

Reporting & Insights

  • Generate and analyze daily, weekly, or ad hoc QA reports to provide insights on team quality trends and process bottlenecks.
  • Flag outliers, productivity-to-quality gaps, and compliance risks in collaboration with Operations and Training.
  • Prepare QA summaries for client-facing decks and internal reviews as needed.

Cross-Functional Collaboration

  • Partner with Trainers and Operations to conduct joint root cause analysis and process refinement.
  • Participate in internal syncs, updates, or policy briefings to stay aligned with client expectations.
  • Support internal and external calibration sessions and provide QA representation in client or compliance reviews.

Requirement:

  • Fluent in English (C1 level or above), with strong communication and leadership skills.
  • Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
  • Be detail-oriented with strong analytical skills;
  • Proficient skills with MS Office and Google Drive;
  • Minimum of 1 year experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role (external candidate).
  • In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
  • Strong analytical, decision-making, and problem-solving skills.
  • Comfortable using billing systems, claim portals, and productivity monitoring tools.
  • Ability to thrive in a fast-paced, client-driven environment.
  • Able to work on Holidays is preferable.
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  1. A CV for this posting

    Written against Gear Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gear Inc's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gear Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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