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Open nowFirst seen 2 days ago

Quality Analyst

Gear Inc225 open roles

Where
Da Nang, Vietnam
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Your applicationOpen nowQuality AnalystGear Inc · Da Nang, Vietnam

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Introduction

Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Responsibility

  • Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
  • Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
  • Conduct reviews of individual/team capability to ensure quality performance met targets;
  • Review client claims and non-compliance issues;
  • Conduct data analysis to identify areas for improvement;
  • Identify and implement best practice appropriate and applicable to improving overall quality;
  • Develop, recommend and monitor corrective & preventive actions;
  • Evaluate and audit team quality including both internal and external reports;
  • Check and validate findings, implement appropriate corrective actions;
  • Maintain standards and performance quality for all services provided.

Key skills and experience

  • Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
  • Strong communication skills (verbal and written);
  • Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
  • Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
  • Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
  • Willing to handle multi-projects;
  • Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
  • Works independently with minimal supervision;
  • Assist in training as needed;
  • Team player and has excellent interpersonal skills;
  • Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
  • Having experience in the BPO industry (Content Moderation) is a plus.

Requirement

  • No corrective actions received in the previous job;
  • Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.

Benefits

1. Salary and Benefits

  • Attractive salary, night shift allowance and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check;
  • Summer vacation (Paid days off and bonus);
  • Paid leave (12 days/year).

2. Working Environment

  • 5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
  • International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
  • An open and honest culture where people are valued, treated fairly and trusted and empowered;
  • Modern hardware (Laptop and other equipments provided);
  • Free drinks (coffee, tea, etc.);
  • Nap room for a quick rest;
  • Training and career development opportunities: Continuous and professional training to fully develop your potential.

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at [email protected]. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.

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    The review screen in CV Rocket: how each CV was read, round by round.

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