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Open nowFirst seen 4 days ago

Quality Analyst - Japanese

Gear Inc225 open roles

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Your applicationOpen nowQuality Analyst - JapaneseGear Inc

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

  • Location: TimesCity, 458 Minh Khai, Vinh Tuy, Ha Noi, Viet Nam.
  • Employment Type: Full-Time.
  • Operating hours: 9am - 6pm

Job Summary

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Key Responsibilities

  • Review the implementation & efficiency of quality and inspection systems;
  • Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
  • Investigate customer's claims and non-conformance issues;
  • Analyze data to identify areas for improvement in the quality systems;
  • Develop, recommend, and monitor corrective and preventative actions;
  • Evaluate audit findings and implement appropriate corrective action

Qualifications

  • Good English skills in reading and gathering information from foreign customers' requirements; at least B2 level.
  • Having a proficiency in Japanese, reading, & writing (minimum JLPT N2);
  • Have 6 months experience in customer support and service analysis;
  • Having content-moderation-related skills is preferable;
  • Proficient skills with MS Office and Google Drive;
  • Willingness to handle multi-projects;
  • Experience in the BPO is an advantage;
  • Excellent communication, analytical, and problem-solving skills.

Why Join Gear Inc.?

1. Salary and Benefits

  • Attractive salary;
  • Attractive bonus, benefits and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check;
  • Paid leave (12 days/year).

2. Working Environment

  • International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
  • Free drinks (coffee, tea, etc.)
  • Laptop/computer and other equipment is provided.
  • Training and career development opportunities;
  • Free in-house gym and game room for everyone.
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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