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Open nowFirst seen 3 days ago

Senior Operations Manager

Gear Inc225 open roles

Where
Bangkok, Bangkok, Thailand
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Your applicationOpen nowSenior Operations ManagerGear Inc · Bangkok, Bangkok, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gear Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Introduction

Gear Inc. is seeking 01 Senior Operations Manager in Bangkok, Thailand. deal candidates are excellent communicators, very responsive, and able to find efficiencies and coordinate large teams through a fast-moving environment.

Key skills and experience

  • Have at least 5 years of experience in the same position;
  • Have 3 - 5 years of experience with managing content moderation or other BPO service teams;
  • Have experience working with content management methods and tools;
  • Capable of building productive business relationships with clients;
  • Excellent English communication skills, both written and spoken;
  • Have experience in managing a large team size;
  • Organized, detail oriented, and responsive;
  • Ability to work well with cultures of different countries;
  • Must be located in, or willing to relocate to Bangkok, Thailand;
  • Open to all nationalities.

Main responsibilities

  • This position reports directly to the operations director or country manager and manages a team between 500 to 1000 moderation staff;
  • Direct and oversee day-to-day operations through effective leadership and efficient management of operations and support resources;
  • Motivate and effectively performance manage Operations Managers Provides direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement;
  • Daily communication with the client to align expectations, maintain and create effective communications across all aspects;
  • Ensure delivery of all client KPIs and targets;
  • Provide strategic direction and guidance, create consistency in performance and business process to all LOBs
  • Implement strategic changes to recruitment, employee engagement, policies and procedures to sustain performance and drive growth;
  • Ensure adequate staffing of highly skilled and qualified workforce. Identify competency gaps for training and improvement;
  • Host internal and external weekly and monthly Business reviews on a regular basis and present operational performance;
  • Keep up to date with industry developments, best practices and social events that may impact the business.

What we offer:

  • Attractive salary and benefits, international, fun and professional working environment;
  • An open and honest culture where people are valued, treated fairly and trusted and empowered;
  • Health insurance package;
  • Paid leave

Working Location: Must be located in, or willing to relocate to Bangkok, Thailand

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  1. A CV for this posting

    Written against Gear Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gear Inc's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gear Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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