The posting
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.
Key Responsibilities
Executive & Regional Leadership Support
- Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA. Manage a complex, dynamic calendar across multiple countries and time zones. Anticipate priorities related to customer engagements, regional leadership meetings, and global forums. Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials.
Customer Success & Stakeholder Coordination
- Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations. Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams. Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness.
Communications & Confidentiality
- Handle sensitive regional, customer, and people-related information with the highest level of discretion. Draft and manage correspondence, presentations, and internal communications on behalf of the SVP. Support preparation of leadership updates, business reviews, and executive summaries.
Operational & Business Management
- Track action items, decisions, and follow-ups from regional leadership meetings. Support budget tracking, expense management, and purchase approvals as required. Coordinate international travel, visas, and itineraries across EMEA. Assist with planning regional offsites, leadership forums, and team events.
Strategic & Project Support
- Support cross-functional initiatives related to customer success, retention, renewals, and adoption. Assist with special projects, data gathering, and preparation of business insights. Help improve administrative and operational processes within the EMEA Customer Success organization.
Qualifications
Required
- Significant experience supporting senior executives (SVP, VP, or equivalent). Proven ability to manage complexity across regions, cultures, and time zones. Exceptional organizational, prioritization, and problem-solving skills. Strong written and verbal communication skills. High level of professionalism, discretion, and trust.
Preferred
- Experience in Customer Success, SaaS, or enterprise technology environments. Familiarity with EMEA business practices and cultural nuances. Comfort working with senior leaders, customers, and external partners. Advanced proficiency in productivity and collaboration tools. Multilingual with English as the primary language and Spanish/German preferred.
Key Competencies
- Proactive, anticipatory approach. Strong judgment and executive presence. Stakeholder and relationship management. Ability to operate effectively in ambiguity and fast-changing environments. Cultural awareness and adaptability.
What Success Looks Like
- Operates efficiently across EMEA with clear priorities and minimal friction. Customer and internal engagements are well-prepared and impactful. Regional leadership meetings are structured, productive, and action-oriented. The Executive Assistant is recognized as a trusted partner within the Customer Success leadership team.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
