The posting
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
PS Consultant India
Role Overview: The PS Consultant strengthens the quality and reliability of Genesys Professional Services engagements by owning testing activities that help customer solutions perform as intended across contact center environments. This role combines manual and automated testing, test planning, risk analysis, and cross-functional collaboration to improve solution quality and customer experience. Working across Professional Services, Quality Assurance, development, product, and Scrum teams, the consultant will contribute to complex customer implementations while using automation, scripting, APIs, and AI-enabled tools to improve testing effectiveness. The role provides exposure to enterprise customer engagements and opportunities to expand expertise across Genesys technologies, contact center testing, automation, and implementation activities. Through proactive communication, empathy for customer needs, and close collaboration across teams, the consultant will help deliver dependable experiences at scale.
Key Responsibilities:
- Own test planning, test case development, documentation, and execution across manual and automated testing activities for Professional Services engagements
- Drive test coverage and solution quality by identifying dependencies, coordinating execution, analyzing risks, and proactively addressing testing concerns
- Develop and execute automated tests using appropriate testing frameworks and tools to improve repeatability, efficiency, and coverage
- Partner with Professional Services, Quality Assurance, development, and product teams throughout the software development life cycle to align testing with customer and project requirements
- Collaborate with Scrum teams on test planning, testing, demonstrations, and Agile delivery activities to support predictable project outcomes
- Produce clear testing status reports and communicate risks, issues, dependencies, and progress to project managers and Professional Services stakeholders
- Improve testing processes, practices, and tools by identifying opportunities for automation, AI-assisted workflows, and continuous improvement
- Support development, implementation, and configuration activities when required to help maintain delivery continuity across customer engagements
- Provide technical guidance and training to internal or external resources to strengthen testing capability and knowledge sharing
- Manage and report daily project assignments using Genesys project tools, JIRA, automated testing tools, and other designated systems while meeting timesheet and project reporting requirements
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Management Information Systems, or a related field
- 2+ years of experience testing Genesys or another contact center platform
- Experience with both manual and automated software testing processes and practices
- Experience working in Agile and Scrum environments and collaborating across the software development life cycle
- Knowledge of a scripting or programming language such as Java or Python
- Understanding of testing processes, test planning, test execution, defect management, and risk analysis
- Strong analytical and problem-solving capabilities with the ability to identify, communicate, and resolve testing issues
- Excellent verbal and written communication skills, including the ability to collaborate effectively with cross-functional and customer-facing teams
- Effective time management skills with the flexibility to manage changing project priorities and dependencies
- Willing to support North America working hours until 1 AM IST.
- knowledge of artificial intelligence concepts and the ability to use AI tools appropriately to improve day-to-day testing and delivery processes
Preferred Qualifications:
- 2+ years of experience in software testing or quality assurance
- Experience using test automation tools and frameworks
- Experience with Cyara or similar contact center testing and automation platforms
- Experience testing Web APIs, HTTP requests, RESTful web services, and JSON-based integrations
- Experience in Agile testing environments and cross-functional Scrum teams
- Knowledge of AI technologies, concepts, and practical applications within software testing or delivery workflows
- Relevant certifications in quality assurance, test automation, Agile methodologies, cloud technologies, or related disciplines
#LI-Hybrid
#LI-GR1
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
