The posting
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
セールスマネージャー（エンタープライズセールス）– 日本
勤務地：日本（ハイブリッド勤務）
セールスマネージャー（エンタープライズセールス）– 日本 として、日本国内の特定のエンタープライズ顧客ポートフォリオを担当する高いパフォーマンスを発揮する営業チームを率い、新規ビジネスの創出と戦略的な顧客関係の拡大を推進していただきます。
カントリーセールスリーダーの直属として、営業戦略の策定・実行、エンタープライズ・アカウントエグゼクティブのコーチングおよび育成を担うとともに、他のセールスリーダーや各部門と緊密に連携し、持続的なビジネス成長を実現していただきます。
本ポジションは、エンタープライズセールスに関する深い知識、優れたピープルリーダーシップ、そして顧客や社内ステークホルダーとの信頼関係を構築する能力が求められる戦略的なリーダーシップポジションです。日本企業がAIを活用したカスタマーエクスペリエンス（CX）変革を加速できるよう支援するとともに、Genesysの日本事業のさらなる成長において重要な役割を担っていただきます。
このポジションの重要性
- Genesysの日本における戦略的なエンタープライズ営業組織の一つをリードする。
- 担当するエンタープライズ顧客ポートフォリオにおいて、予測可能かつ持続的な成長を実現する。
- 顧客の成功とビジネス成果にフォーカスした、高いパフォーマンスを発揮する営業チームを構築・指導・育成する。
- 日本を代表する企業が、AIを活用したエクスペリエンス・オーケストレーションを通じて、顧客体験と従業員体験を変革できるよう支援する。
- 他のセールスリーダーや各部門と連携し、日本市場における成長戦略を実行するとともに、優れた顧客成果を実現する。
応募資格・経験
- エンタープライズソフトウェア、SaaS、クラウド、またはテクノロジー営業における10年以上の経験、および継続的に売上目標を達成・超過してきた実績。
- エンタープライズ営業チームを率いた5年以上の経験。高い成果を上げるアカウントエグゼクティブのコーチング・育成経験を含む。
- 日本のエンタープライズ市場、顧客の購買プロセス、競争環境に関する深い理解。
- 持続的なビジネス成長につながる営業戦略を策定・実行してきた実績。
- Cレベルおよび経営幹部との信頼関係を構築した経験。
- 複数のステークホルダーが関与する複雑なエンタープライズ案件を成功に導いた実績。
- フォーキャスト、パイプライン管理、案件レビュー、営業活動の実行における高いオペレーショナル・ディシプリン。
- 優秀な営業人材の採用、育成、定着に関する経験。
- 優れたコミュニケーション、交渉、エグゼクティブ向けプレゼンテーション能力。
- Sales、Customer Success、Marketing、Professional Services、Product、Finance、Legal、Partner組織など、部門を横断した高い協働力および影響力。
- 学士号必須。MBAまたはその他の上位学位をお持ちの方は尚可。
- 日本語および英語の双方におけるビジネスレベルのコミュニケーション能力。
- 必要に応じて日本国内への出張が可能であること。
主な業務内容
セールスリーダーシップ
- 日本およびAPAC全体の事業戦略と連携し、担当するテリトリー、セグメント、または顧客ポートフォリオの営業戦略を策定・実行する。
- エンタープライズ・アカウントエグゼクティブのチームを率い、コーチングとモチベーション向上を通じて、継続的な営業目標の達成・超過を実現する。
- アカウンタビリティ、コラボレーション、継続的な学習、カスタマーサクセスを重視する組織文化を醸成する。
- 優秀な営業人材を採用・育成・定着させるとともに、将来を担うリーダー人材のパイプラインを構築する。
- パイプラインレビュー、商談コーチング、フォーキャスト精度、継続的なパフォーマンス改善に重点を置いた効果的な営業運営サイクルを確立する。
ビジネスパフォーマンス
- 担当ビジネスにおける受注、パイプラインの健全性、フォーキャスト精度、および事業全体のパフォーマンスに責任を持つ。
- 規律ある商談管理、戦略的な案件レビュー、および営業活動の実行を推進する。
- 新規顧客の獲得を推進するとともに、既存顧客との関係拡大の機会を特定する。
- ビジネスパフォーマンスを最大化するため、人員・リソースの配置および営業活動を最適化する。
- 四半期および年間の事業目標に対し、一貫性と予測可能性のある成果を実現する。
顧客エンゲージメント
- 担当ポートフォリオの主要顧客および戦略的ステークホルダーとのエグゼクティブレベルの関係を構築・維持する。
- 戦略的な顧客エンゲージメントや複雑な営業案件において、エグゼクティブスポンサーとしての役割を担う。
- 顧客が目指すビジネス成果を明確化し、AIを活用したカスタマーエクスペリエンス・ソリューションを通じて測定可能な価値を実現できるよう支援する。
- 経営層との顧客ミーティング、業界イベント、パートナーとのエンゲージメントにおいてGenesysを代表する。
Go-to-Market戦略の実行
- Marketing、Customer Success、Professional Services、Product、Alliances、Channelの各チームと連携し、統合的なGo-to-Market戦略を実行する。
- 市場へのリーチ拡大と顧客の成功を実現するため、パートナーとの連携およびエコシステムの発展を支援する。
- プロダクトの方向性、競争上のポジショニング、地域における優先事項の策定に貢献する顧客・市場インサイトを提供する。
- ビジネス全体でオペレーショナル・エクセレンスを推進し、拡張性の高い営業プロセスを構築する。
部門横断型リーダーシップ
- 他のセールスディレクターおよび日本のリーダーシップチームと緊密に連携し、一貫した戦略実行、ベストプラクティスの共有、日本事業全体の目標達成を推進する。
- APACおよびグローバルのリーダーシップと効果的に連携し、事業上の優先事項と実行方針を整合させる。
- 共通の目標達成に向け、直接的な指揮権限を持たないステークホルダーに対しても効果的に働きかけ、影響力を発揮する。
- カスタマーファーストの考え方を推進するとともに、イノベーション、オペレーショナル・エクセレンス、継続的な改善を促進する。
Sales Manager, Enterprise Sales - Japan
Location: Japan (Hybrid)
As the Sales Manager, Enterprise Sales - Japan, you will lead a high-performing enterprise sales team responsible for driving new business and expanding strategic customer relationships across a defined portfolio of enterprise customers in Japan. Reporting to the Country Sales Leader, you will develop and execute sales strategies, coach and develop a team of enterprise Account Executives, and partner closely with peer sales leaders and cross-functional teams to deliver sustainable business growth.
This is a strategic leadership role requiring a deep understanding of enterprise sales, exceptional people leadership, and the ability to build trusted relationships with customers and internal stakeholders. You will play a key role in helping Japanese enterprises accelerate their AI-powered customer experience transformation while contributing to the continued growth of the Japan business.
Why This Role Matters
- Lead one of Genesys' strategic enterprise sales organizations in Japan.
- Drive predictable growth across a defined portfolio of enterprise customers.
- Build, coach and develop a high-performing sales team focused on customer success and business outcomes.
- Help leading Japanese organizations transform customer and employee experiences through AI-powered experience orchestration.
- Collaborate with peer sales leaders and cross-functional teams to execute the Japan growth strategy and deliver exceptional customer outcomes.
Key Qualifications
- 10+ years of enterprise software, SaaS, cloud or technology sales experience with a consistent track record of achieving and exceeding revenue targets.
- 5+ years of experience leading enterprise sales teams, including coaching and developing high-performing Account Executives.
- Strong understanding of the Japanese enterprise market, customer buying processes and competitive landscape.
- Demonstrated success developing and executing sales strategies that drive sustainable business growth.
- Experience building trusted relationships with C-level and senior business executives.
- Proven success leading complex, multi-stakeholder enterprise sales opportunities.
- Strong operational discipline with forecasting, pipeline management, deal inspection and sales execution.
- Experience recruiting, developing and retaining top sales talent.
- Excellent communication, negotiation and executive presentation skills.
- Strong collaboration and influencing skills across Sales, Customer Success, Marketing, Professional Services, Product, Finance, Legal and Partner organizations.
- Bachelor's degree required; MBA or advanced degree preferred.
- Business-level fluency in both Japanese and English.
- Willingness to travel within Japan as required.
Key Responsibilities
Sales Leadership
- Develop and execute the sales strategy for your assigned territory, segment or portfolio, aligned with the overall Japan and APAC business strategy.
- Lead, coach and inspire a team of enterprise Account Executives to consistently achieve and exceed sales objectives.
- Foster a culture of accountability, collaboration, continuous learning and customer success.
- Recruit, develop and retain top-performing sales talent while building a strong leadership pipeline.
- Establish an operating rhythm focused on pipeline inspection, opportunity coaching, forecast accuracy and continuous performance improvement.
Business Performance
- Own bookings, pipeline health, forecast accuracy and overall business performance for your assigned business.
- Drive disciplined opportunity management, strategic deal reviews and sales execution.
- Identify opportunities to expand existing customer relationships while driving new logo acquisition.
- Optimize resource allocation and sales activities to maximize business performance.
- Deliver consistent, predictable results against quarterly and annual business objectives.
Customer Engagement
- Build and maintain executive relationships with key customers and strategic stakeholders across your portfolio.
- Serve as an executive sponsor for strategic customer engagements and complex sales opportunities.
- Help customers define business outcomes and leverage AI-powered customer experience solutions to achieve measurable value.
- Represent Genesys at executive customer meetings, industry events and partner engagements.
Go-to-Market Execution
- Partner with Marketing, Customer Success, Professional Services, Product, Alliances and Channel teams to execute integrated go-to-market strategies.
- Support partner engagement and ecosystem development to expand market reach and customer success.
- Provide customer and market insights that help influence product direction, competitive positioning and regional priorities.
- Drive operational excellence and scalable sales processes across the business.
Cross-Functional Leadership
- Collaborate closely with peer Sales Directors and the Japan leadership team to drive consistent execution, share best practices and achieve country objectives.
- Partner effectively with regional and global leadership to align business priorities and execution.
- Influence stakeholders across functions without direct authority to achieve common goals.
- Champion a customer-first mindset while promoting innovation, operational excellence and continuous improvement.
Success Measures
Success in this role will be measured by:
- Achievement of quarterly and annual bookings and revenue objectives.
- Pipeline quality, forecast accuracy and overall sales productivity.
- Growth across existing customers and new logo acquisition.
- Development, engagement and retention of a high-performing sales team.
- Strong executive relationships with strategic customers and partners.
- Effective collaboration across the Japan leadership team and cross-functional organizations.
- Consistent execution of the Japan go-to-market strategy and contribution to the overall growth of the Japan business.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.
#LI-JM1
#LI-Hybrid
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
