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Open nowPosted 147 days ago

Customer Service Representative, Weesp, Netherlands/Klantenservicemedewerker, Weesp, Nederland

genledbrands9 open roles

Where
Calafat, Romania; Amsterdam, Netherlands; Paris, France; Warsaw, Poland
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Your applicationOpen nowCustomer Service Representative, Weesp, Netherlands/Klantenservicemedewerker, Weesp, Nederlandgenledbrands · Calafat, Romania; Amsterdam, Netherlands; Paris, France; Warsaw, Poland

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This job: posted 147 days ago

The posting

Want to join an expanding company in one of the world’s fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need an experienced Customer Service Representative in our new European headquarters, located in beautiful Weesp, Amsterdam, The Netherlands. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. While we are relatively new to Europe, both brands are well-established.

We offer paid training for up to 6 months to ensure you excel in your role, and compensation packages that are up to 40% above the national average. So, where we might lack in some “normal” Dutch benefits, we make up for it directly to you. Enjoy paid time off (we give extra days off to match with our U.S. headquarters) and a vacation allowance. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Our state-of-the-art facilities are easy to reach (close to the train) with several great restaurants nearby. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience.

Responsibilities

· Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members

· Building and maintaining a solid customer relationship

· Providing accurate and timely quotations to customers

· Creating and entering orders in the system

· Providing support to the Sales team (e.g., quotations, delivery status, order reports)

· Managing daily customer orders in a timely manner (receive and confirm all orders with customers, provide shipment tracking or order status if on back order)

· Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)

· Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)

· Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines

· Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system

Requirements

· Associate's degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service Experience

· Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus

· Inside Sales and Customer Service skills

· Proficiency in Microsoft Office and Order Entry software

· Working knowledge of Microsoft Dynamics CRM preferred

· Self-motivated, able to independently manage various activities with minimal supervision

· Customer-oriented mindset

· Excellent communication, listening and collaboration skills with a problem-solving mindset

German or Italian speaking a plus.

This position is subject to background checks

Wil je bij een groeiend bedrijf komen in een van 's werelds snelst groeiende sectoren? GENLED Brands is een wereldwijde LED-fabrikant met fabrieken op drie continenten, die architecturale en bewegwijzeringsverlichtingsoplossingen produceert die in 66 landen worden verkocht. En we hebben een

ervaren klantenservicemedewerker in ons nieuwe Europese hoofdkantoor, gelegen in het prachtige Weesp, Amsterdam, Nederland. GENLED Brands bestaat uit AgiLight, opgericht in 2003, en Acolyte, dat in 2009 werd geopend. Hoewel we relatief nieuw zijn in Europa, zijn beide merken goed gevestigd.

We bieden betaalde training van maximaal 6 maanden om ervoor te zorgen dat je uitblinkt in je rol, en

Vergoedingspakketten die tot wel 40% boven het nationale gemiddelde liggen. Dus, waar we misschien wat "normale" Nederlandse voordelen tekortschieten, maken we dat direct aan jou goed. Geniet van betaald verlof (we geven extra vrije dagen om te passen bij ons hoofdkantoor in de VS) en een vakantie

Toelage. GENLED Brands heeft zwaar geïnvesteerd in nieuwe apparatuur en faciliteiten. Nu is het tijd om een vergelijkbare investering in mensen te doen. Onze ultramoderne faciliteiten zijn gemakkelijk bereikbaar (dicht bij de trein) met verschillende geweldige restaurants in de buurt. Sluit je aan bij een zeer gemotiveerde,

Toegewijd en vriendelijk team met veel doorgroeimogelijkheden over de hele wereld, terwijl wij streven ernaar onze klanten een eersteklas ervaring te bieden.

Verantwoordelijkheden

· Uitstekende service leveren aan diverse klanten uit diverse markttoepassingen (LED architectonische verlichting, LED-bewegwijzerverlichting) door nauwe samenwerking met diverse interne en externe teamleden

· Het opbouwen en onderhouden van een solide klantrelatie

· Het verstrekken van nauwkeurige en tijdige offertes aan klanten

· Het aanmaken en invoeren van orders in het systeem

· Ondersteuning bieden aan het verkoopteam (bijv. offertes, leveringsstatus, orderrapporten)

· Dagelijkse klantorders tijdig beheren (ontvangst en bevestig alle bestellingen met klanten, verzendtracking of orderstatus als je een nabestelling hebt)

· Het afhandelen en oplossen van operationele problemen die kunnen ontstaan uit het end-to-end verkoopproces (bijv. orderstatus, leveringen, retouren)

· Samenwerking met andere functies om te zorgen voor klantenservice van de beste kwaliteit (bijv. salesteams, supply chain, logistiek)

· Proactief deelnemen aan dagelijkse verzendactiviteiten, waaronder het voorbereiden van verzenddocumenten, het waarborgen van juistheid en het terugsturen van papierwerk naar het magazijn om deadlines te halen

· Het opzetten en uitvoeren van regelmatige klantbeoordelingsgesprekken terwijl het opbouwen van vervolgactieplannen die in het CRM-systeem worden bijgehouden

Vereisten

· Associate degree of relevante discipline met minimaal 2 jaar ervaring in Inside Sales of Customer Service

· Bewezen staat van dienst en kennis in de LED-bewegwijzering of LED-architectuurverlichting is een pluspunt

· Inside Sales en klantenservicevaardigheden

· Vaardigheid in Microsoft Office en Order Entry-software

· Werkende kennis van Microsoft Dynamics CRM is de voorkeur

· Zelfgemotiveerd, in staat om verschillende activiteiten zelfstandig te beheren met minimale supervisie

· Klantgerichte mindset

· Uitstekende communicatie-, luister- en samenwerkingsvaardigheden met een probleemoplossende mentaliteit

Duits of Italiaans spreken is een pluspunt.

· Deze functie is onderworpen aan achtergrondcontroles

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