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Open nowPosted 26 days ago

Field Service Support Specialist

Gensco Inc / Slakey Brothers, Inc20 open roles

Where
Tacoma, WA, USA
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Your applicationOpen nowField Service Support SpecialistGensco Inc / Slakey Brothers, Inc · Tacoma, WA, USA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 26 days ago

The posting

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Field Service Support Specialist onsite at our Corporate Office in Tacoma, Washington!

Summary

  • Provide excellent customer service to current and potential Gensco Customers
  • Perform a broad range of Field Service support responsibilities
  • Assist Customers and Gensco Team Members with equipment support, communication of product information, product & service training, warranty claim fulfillment, and factory support

Duties and Responsibilities

  • Customer Service - respond to incoming Consumer assistance calls and provide a single point of contact for Customers.
  • Dealer support - communicate any product recalls, reworks, or necessary field modifications.
  • Technical Training - compile and distribute product technical training schedules, assist with registration, and arrange facilities and services.
  • Warranty Claim Fulfillment - assist in processing all Customers’ warranty credit requests in accordance with factory and Company policies.
  • Factory Support - serve as the single point of contact for Consumer issues and assign Consumer concerns to the appropriate contact person.

Skills and Qualifications

  • High school diploma or GED required
  • A 2- or 4-year college degree preferred
  • 3+ years’ experience in retail HVAC with Dealer service background preferred
  • Prior direct consumer service experience desirable
  • Excellent knowledge of HVAC industry
  • Demonstrated ability to multi-task in fast-paced environment
  • Proactive and self-motivated
  • Strong attention to detail
  • Strong time management and organizational skills
  • Strong presentation skills
  • Strong written and verbal communication skills
  • Strong work ethic and high degree of personal integrity
  • Able to work sitting or standing and move freely throughout t facility
  • Able to lift or carry equipment, supplies and inventory on a frequent basis
  • Able to use tact and diplomacy in sensitive situations

Comprehensive and competitive benefits package includes:

  • Healthcare coverage of medical, dental and vision available first of the month following date of hire
  • Discretionary Profit Sharing
  • 401(k) Retirement Plan
  • Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
  • Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
  • Tuition reimbursement for 2-year and 4-year degree programs
  • Life Insurance, Voluntary Supplemental Life Insurance
  • Long-Term Disability, Voluntary Short-Term Disability
  • Employee Assistance Program
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