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Open nowFirst seen 6 hours ago

Service Advisor

geraldjonesaudi6 open roles

Where
Martinez, GA
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Your applicationOpen nowService Advisorgeraldjonesaudi · Martinez, GA

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 6 hours ago

The posting

Volkswagen Service Advisor

Join a winning team at Gerald Jones Volkswagen! We're proud to be a Forbes-ranked Best-in-State Company, a 13-time consecutive Best in Columbia County winner, and Augusta's "Best Place to Buy a New Car" five years in a row!

We invest in our people through training, growth opportunities, and a supportive, fast-paced environment where hard work is recognized. If you're motivated, team-oriented, and ready to grow your career, we're ready to meet you!

Benefits

  • Medical, Vision, Disability and Dental Plans
  • Prescription Drug Program
  • 401k Plan with Company Match
  • Paid Vacation
  • Paid Time Off
  • Paid Sick Days
  • Paid Holidays
  • Employee Purchase Programs
  • Paid Training & Professional Development
  • Employee Discounts
  • Employee Referral Program

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently
  • Greet customers and assist them with any inquiries.
  • Consult with customer on service needs, recommendations, and applicable service specials
  • Document services recommended and/or declined and ask for follow up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes
  • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
  • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
  • Build strong relationships with the customers

Qualifications

  • Minimum two years of successful experience in a dealership or other customer service position
  • Organized and friendly personality
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen
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