Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 hours ago

Manager, User Experience

Gibson Dunn115 open roles

Where
London
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, User ExperienceGibson Dunn · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gibson Dunn's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Gibson Dunn postings stay open a median of 52 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 13 hours ago

Gibson Dunn median: 52 days open

The posting

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in London, the User Experience Manager will have primary responsibility for overseeing all IS local support staff in the London office and any other assigned offices, ensuring the effective and efficient delivery of IS services. The “Manager” will actively participate in maintaining and improving the User Experience to all customers within the assigned firm offices. This role requires a combination of strategic oversight, technical expertise, and strong leadership skills.

This role reports to the Director of User Experience (UX). This role is an on-site position.

Responsibilities include:

  • Provide strategic leadership and direction to the IS local support team, ensuring alignment with organisational goals and objectives.
  • Oversee the effective and timely delivery of IS services across all firm assigned offices.
  • Foster positive relationships with all customer constituencies and team members, ensuring effective communication and collaboration.
  • Ensure the operational availability and maintenance of all computer-related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and when directed by IS Operations, servers and network infrastructure.
  • Take ownership of all issues reported within the assigned offices, ensuring customer communications and follow-up are handled promptly and efficiently by the local support supervisors.
  • Oversee relationships with key stakeholders in the London office and provide dedicated, high‑priority support to their teams and executives.
  • Act as a third-level technical resource, providing guidance and support to resolve complex customer problems effectively.
  • Coordinate the escalation and resolution of technology problems, ensuring timely and effective solutions.
  • Ensure the local team is maintaining accurate and timely records of technology equipment inventory in the Asset Management System.
  • Serve as an active team member on IS projects, providing leadership and technical expertise as needed.
  • Oversee the use of the call tracking program, ServiceNow, ensuring all issues are logged/tracked accurately and timely, and that teams are compliant with this process.
  • Ensure team compliance with Firm-wide policies, standards, operational guidelines, and administrative procedures relating to the IS function.
  • Other duties as assigned.

Qualifications:

  • Ability to effectively manage and motivate individuals and teams.
  • Strong people management skills, including ability to provide effective constructive feedback and coaching.
  • Strong understanding of backend teams, their corresponding functions and interdependencies.
  • Ability to establish and maintain key stakeholder engagement including partners, senior business leaders, IS colleagues and direct reports.
  • Strong problem solver, with an ability to work well under pressure.
  • Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high-level stakeholders (partners, senior and C-level management).
  • Demonstrates good judgement and business acumen, with an understanding of when to drive process and when it is acceptable to work outside of the process.
  • Experience using various metrics and analytics tools to effectively manage performance, projects, scorecards and process improvements.
  • Excellent written and verbal communication skills including ability to convey complex technical information to a lay audience.
  • Strong active listening skills.
  • Strong project planning, organisational and execution skills.
  • Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
  • Strategic and creative thinker, with a focus on delivering solutions.
  • Ability to remain calm and reasoned under pressure.
  • Ability to be flexible to meet varied and changing business requirements.

Experience:

  • Bachelor’s degree in a related field preferred; an equivalent vocational qualification or relevant practical experience will also be considered.
  • Experience in the legal industry is preferred.
  • Minimum 10 years of relevant experience.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

______

For technical difficulties with our online application, please contact us at [email protected]. Our recruiting support team will respond as soon as possible.

______

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [email protected]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

______

Notice to Recruitment Agencies: Gibson Dunn does not accept unsolicited resumes from recruitment agencies, headhunters, or vendors. Resumes sent to any Gibson Dunn employee or attorney, or submitted by an agency through the direct candidate application portal will not establish agency ownership of the candidate and Gibson Dunn will not be expected to honor an agency’s terms or pay any related fees. When a role is open for agency submissions, Gibson Dunn will notify our current agency partners and make the position available through our Agency Portal in Greenhouse. Only agencies that have been given portal access are authorized to submit candidates for consideration. Agencies without a current agreement that wish to be considered for future opportunities may contact [email protected]. Please do not send resumes to this address.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Gibson Dunn's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gibson Dunn's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Gibson Dunn's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.