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Open nowFirst seen 5 days ago

Bank Senior Analyst

global-channel-management-inc944 open roles

Where
Raleigh, NC, United States
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Your applicationOpen nowBank Senior Analystglobal-channel-management-inc · Raleigh, NC, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on global-channel-management-inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Bank Senior Analyst needs 5+ years experience

Bank Senior Analyst requires:

  • Experience at a financial institution
  • Experience with payments
  • Experience with problem solving and incident management
  • Experience leading & coordinating troubleshooting meeting with multiple partners Highly desired
  • Experience with verbal and written communications with cross functional leaders including executives and c-suite
  • Experience with reporting and analytics
  • Experience with defining and writing user requirements/ business requirements
  • Experience identifying and managing risk and escalations
  • Experience with training others on new processes
  • Experience writing procedures

Bank Senior Analyst duties:

  • Assist in Resolution and Recovery Planning
  • Assist in additional ecosystem mapping including providing requirements for technology efficiencies
  • Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed
  • Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums
  • Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation
  • Identify new opportunities for proactive monitoring and gaps within current process and procedures
  • Support the creation of the centralized performance standards
  • Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support
  • Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy
  • Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies
  • Investigate Customer Complaints and recommend enhancements
  • Partnership with Technology, Operations and other Payment front line teams for production testing

Training responsibilities:

  • Create and update training materials for associates
  • Provide training
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