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Open nowFirst seen 4 days ago

IT User Support Specialist

global-channel-management-inc944 open roles

Where
Woodbridge Township, New Jersey, United States
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Your applicationOpen nowIT User Support Specialistglobal-channel-management-inc · Woodbridge Township, New Jersey, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

IT User Support Specialist II needs 5+ years experience

IT User Support Specialist II requires:

  • 3+ years, 5+ years preferred
  • Vocational and/or Technical Education Preferred

IT User Support Specialist II duties:

  • Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
  • Provide high level on-site call center support,
  • Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
  • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office
  • Suite other applications.
  • Provide incident & problem summaries, status reports, and project status as required
  • Comply with and support ITIL change-incident-problem-asset management processes and work instructions
  • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user
  • technology issues and incidents to ensure meeting agreed upon service levels
  • Maintain highly accurate inventory records
  • Provide end user training and knowledge documentation
  • Deploy, procure, and collect desktop equipment from end user.
  • Provides day-to-day technical support to employees for a range of hardware and software related systems.
  • Under limited supervision, this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
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