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Open nowPosted 236 days ago

Customer Success Manager

global-expat-pay1 open role

Pay
£55,000 – £75,000 a year
Where
Windsor Office, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowCustomer Success Managerglobal-expat-pay · Windsor Office, United Kingdom

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Share of postings closed within
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  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 236 days ago

The posting

Job description

You will be a key member of a forward-thinking technology company and will be empowered to influence customer related decisions, projects and the future of the business.

As part of the Customer Success team, you will collaborate with our customers and their data to solve their business challenges. You will have a strong passion for innovation, applying it to advance our upcoming technology enhancements and initiatives. You will also be an outcome- driven professional and will be able to deliver projects from concept to delivery. Experience in client onboarding and/or system activation is highly desirable.

In return, we provide accelerated career development through clear progression pathways, continuous learning opportunities, and global mobility exposure, complemented by a competitive salary and attractive benefits.

This role reports to the Vice President of Customer Success and operates on a hybrid working model, with the office based in Central Windsor .

Salary Range: £55,000-£75,000 per annum.

Operations:

  • You will manage and ensure delivery of the end-to-end monthly data and compensation process; including collecting, processing, distributing data and payroll instructions, in line with agreed customer KPI and SLAs.
  • You and the team will liaise with customers and ensure that reporting is delivered in line with agreed timelines and quality requirements.
  • You will conduct reviews of customer deliverables, e.g. payroll, finance and other operational and management reporting and obtain sign-off prior to delivery.
  • You will be capable of leading client activation with new clients and be able to lead most client conversations and updates.
  • You will identify opportunities for operational and user improvements
  • Demonstrates strong leadership and team management skills, with a proven ability to motivate, mentor, and develop high-performing teams that consistently achieve organizational goals.

Technical:

  • You have experience in Global Mobility, expatriate tax, and/or international payroll, particularly in key areas such as data management, compliance, technology, and client relations.
  • You will proactively mitigate risks and propose compliance improvements.
  • We are looking for at least 5years' experience in Global Mobility, with at least 1 year managing a team.

Financial:

  • You will be able to manage the billing process and ensure invoices are raised on time.
  • You will be able to identify additional revenue streams and ensure out of scope items are tracked.

Business development:

  • You will identify constant technology user experience improvements through active use of our technology
  • You will be able to discuss opportunities and take ownership of improving service with our clients.

Soft skills:

  • Highly organised with proven time management and project coordination skill
  • You can collaborate with various departments, including senior leadership, technology development, business analysts, product management, and other subject matter experts.
  • You have good presentation skills and interpersonal skills, in order to continue client relationship success.

Job benefits

🌴 25 days annual leave and your birthday off

🏥 Health and Life Insurance.

💰 Salary – Highly Competitive and an Annual Bonus Scheme that recognises both individual and company performance!

📈EMI Share Options.

📚 Personal Development and Training Budget

👨‍👩‍👦 Enhanced Family Leave

👨‍👩‍👧‍👦 Nursery fee support scheme.

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