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ClosedPosted 10 days ago

Senior Associate - Business Operations

GoKwik Commerce Solutions Pvt. Ltd.27 open roles

Where
Bangalore

This posting closed on 2026-10-22. 27 other GoKwik Commerce Solutions Pvt. Ltd. postings are live.

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Still open, like this oneLive
  1. Lead DevSecOps Engineer18h agoGoKwik Commerce Solutions Pvt. Ltd. · Bangalore
  2. Entrepreneur in Residence - Growth3d agoGoKwik Commerce Solutions Pvt. Ltd. · Bangalore
  3. Software Development Engineer II (Backend)3d agoGoKwik Commerce Solutions Pvt. Ltd. · Gurugram
  4. Software Development Engineer II (Backend)3d agoGoKwik Commerce Solutions Pvt. Ltd. · Gurugram

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. GoKwik Commerce Solutions Pvt. Ltd. postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 10 days ago

GoKwik Commerce Solutions Pvt. Ltd. median: 1 days open

The posting

About GoKwik

GoKwik is India's leading D2C Commerce Growth Platform, helping 15,000+ brands acquire, convert, engage, and retain shoppers. Powered by a network of 200M+ shoppers, 500M+ checkouts, and 1.5B+ customer conversations, we're building the operating system for commerce growth.

Why This Role Matters

At GoKwik, Operations is a growth function that connects customer experience, technology, and business outcomes. As an Senior Associate – Business Operations, you will help streamline merchant-facing workflows, solve operational challenges, and build scalable, AI-enabled processes that improve efficiency and customer experience. This role is ideal for someone who takes ownership, thinks analytically, and actively looks for smarter ways to work.

What You’ll Own

  • Merchant Onboarding & Operational Readiness: Drive end-to-end merchant onboarding and ensure operational workflows are set up for smooth execution.
  • Operational Workflow Management: Own day-to-day processes, monitor service-level agreements (SLAs), and ensure timely and accurate execution.
  • Process Improvement: Identify bottlenecks, eliminate inefficiencies, and streamline manual workflows to improve productivity and customer experience.
  • AI & Automation: Leverage AI tools and technology to automate repetitive tasks, simplify workflows, and improve operational efficiency.
  • Data Analysis & Insights: Analyse operational data, identify trends, and recommend actionable improvements to business processes.
  • Cross-Functional Collaboration: Work closely with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges and improve service delivery.
  • Merchant Experience: Understand recurring merchant pain points, act as the voice of the customer, and drive improvements across operational touchpoints.
  • Scalable Systems & Documentation: Build and improve standard operating procedures, process documentation, and workflows that support business growth.

Who You Are

  • Have 1–2 years of experience in Operations, Business Operations, Customer Success Operations, Program Management, Customer Support, or a related role.
  • Possess strong analytical, problem-solving, and stakeholder management skills.
  • Are proficient in Excel or Google Sheets and comfortable working with operational data.
  • Are familiar with AI tools such as ChatGPT, Gemini, or Claude and actively explore ways to use technology to work smarter.
  • Have strong written and verbal communication skills, along with attention to detail.
  • Can manage multiple priorities, adapt quickly, and work effectively in a fast-paced environment.
  • Demonstrate a strong learning mindset, curiosity, and willingness to take ownership beyond assigned tasks.
  • Have prior experience in SaaS, D2C, eCommerce, FinTech, or a high-growth startup environment; this is an added advantage.

Why GoKwik

At GoKwik, Operations is more than execution—it's an opportunity to shape how the business scales. You'll work on meaningful operational challenges, build AI-first and scalable systems that support thousands of brands, and collaborate with ambitious teams that value ownership, speed, innovation, and measurable impact.

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