The posting
Job Summary
We are seeking an experienced Restaurant Manager to lead daily operations, drive team performance, maintain high service standards, and ensure an outstanding customer experience in a fast-paced restaurant environment.
Responsibilities
- Oversee daily restaurant operations to ensure smooth and efficient service delivery
- Lead, manage, and motivate the front-of-house team to achieve operational goals and maintain high morale
- Plan and manage staff deployment and daily work schedules to optimize manpower and service coverage
- Maintain high standards of customer service by monitoring service quality and addressing issues promptly
- Handle customer feedback professionally and resolve operational challenges to enhance guest satisfaction
- Monitor sales performance and support strategies to achieve business targets and revenue growth
- Assist in cost control measures and minimize operational wastage to improve profitability
- Monitor inventory levels and coordinate with the kitchen team to ensure timely stock availability
- Ensure compliance with food safety, hygiene, and workplace safety regulations to maintain a safe environment
- Communicate effectively with team members and stakeholders to foster collaboration and operational excellence
- Adapt to fast-paced, high-volume restaurant conditions while maintaining service quality
- Work shifts, including weekends and public holidays, as required to support business needs
Preferred competencies and qualifications
- Experience in restaurant management or food and beverage operations
- Experience working in a Chinese restaurant environment
- Strong leadership and people-management skills demonstrated through team development and performance improvement
- Good understanding of restaurant operations and service standards to maintain consistent quality
- Strong customer service and problem-solving skills applied to enhance guest experiences
- Knowledge of staff scheduling and manpower management to optimize workforce efficiency
- Understanding of restaurant cost control and inventory management to support financial goals
- Strong communication and interpersonal skills to engage effectively with staff and customers



