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Open nowPosted yesterday

NOC Engineer

GOLDTECH RESOURCES PTE LTD

Pay
SGD 3,000 – SGD 3,500 a month
Where
Singapore
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Your applicationOpen nowNOC EngineerGOLDTECH RESOURCES PTE LTD · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GOLDTECH RESOURCES PTE LTD's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted yesterday

The posting

Job Overview

We are seeking a proactive Network Operations Center (NOC)Engineer to support and monitor enterprise IT services in a 24/7 environment. This role serves as the first point of contact for users, ensuring timely response, incident resolution, and service request handling across network and IT systems.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple support channels while maintaining high service standards.

Key Responsibilities

Monitoring & Incident Handling

  • Monitor system alerts and respond to incidents, service requests, and user queries across multiple channels (calls, tickets, email, chat)
  • Perform initial diagnosis and troubleshooting to resolve issues or escalate when required
  • Ensure incidents are logged, tracked, and resolved within agreed service levels

User Support & Communication

  • Provide timely updates to users on ticket status and resolution progress
  • Deliver effective first-level support using established procedures and knowledge base
  • Maintain clear and professional communication with users and stakeholders

Collaboration & Escalation

  • Work closely with internal teams and resolver groups to ensure timely issue resolution
  • Escalate complex or critical issues appropriately based on defined guidelines

Process & Service Improvement

  • Identify gaps in existing processes and recommend improvements
  • Contribute to knowledge base updates and documentation where needed

Requirements

Technical & Functional Skills

  • Basic knowledge of networking concepts (LAN, WAN, WLAN)
  • Exposure to IT environments including cloud, security, or collaboration tools is an advantage
  • Familiarity with IT service management practices (ITIL)

Experience

  • Prior experience in IT support, service desk, or NOC environment preferred
  • Experience handling tickets, incidents, or customer support requests

Certifications

  • ITIL Foundation certification required
  • CompTIA A+ or equivalent is an advantage

Soft Skills

  • Strong communication and customer service skills
  • Ability to work in a structured and process-driven environment
  • Good problem-solving and troubleshooting mindset
  • Able to work on rotating shifts (24/7 support environment)

Please send your detailed resume in MS Word format to [email protected] with

  • Education Level
  • Working experiences
  • Each employment background
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability

Posting text belongs to the employer. Removal requests: contact us.

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