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Open nowPosted 6 hours ago

NOC Engineer

The Proactive Technology Group

Where
AL, United States
Work mode
Remote
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Your applicationOpen nowNOC EngineerThe Proactive Technology Group · AL, United States

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 6 hours ago

The posting

NOC Engineer – Backup, Alerts & Patch Remediation -Remote.

- Part-Time.

-This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

- Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What you'll do

Backups

  • Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
  • Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
  • Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
  • Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
  • Run the half-yearly backup audit and present the findings.
  • Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

  • Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
  • Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
  • Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
  • Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
  • Device-offline alerts: confirm real outages and separate them from platform false positives.
  • Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

  • Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.
  • Install out-of-band updates manually when policy can't approve them.
  • Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
  • Report patch compliance and the open vulnerability backlog weekly.

General

  • Own Halo tickets from alert to close, with clear notes.
  • Produce the daily, weekly and monthly reports.
  • Work CMMC client systems under their access controls.
  • Keep credentials and runbooks current in Hudu.

Requirements

What you'll bring

  • 3+ years in an MSP or IT ops role.
  • Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
  • Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
  • Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
  • Vulnerability remediation from scanner findings, with a record of verifying the fix.
  • Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
  • Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
  • Clear writing for both tickets and client reports.
  • Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

  • VMCE; VSPC.
  • Huntress or another EDR/ITDR platform.
  • Veeam for M365 and Azure backup.
  • CMMC / NIST 800-171.
  • PowerShell for remediation scripts.

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.

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