The posting
Position Summary: The poker cashier is responsible for handling financial transactions with accuracy and integrity in a fast paced environment. This role combines various functions including cashiering, list and chip attendant duties, guest service responsibilities, and podium brush duties. The poker cashier ensures the efficient flow of games and excellent guest experience by maintaining proper chip inventory, assisting with player tracking, resolving guest concerns, and supporting dealers and floor staff.
Essential Functions: 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. 2. Perform responsibilities in accordance with all Company standards, policies, and procedures. 3. Accurately handle cash and chip transactions between guests, dealers, and cage operations. 4. Maintain chip inventory in dealer trays and replenish guest chips as needed. 5. Monitor and manage player waitlists and seating at the podium. 6. Assist with guest inquiries and provide excellent Guest Service. 7. Perform brush duties including calling names from the waiting list, table shuffling, and table balancing. 8. Complete appropriate paperwork for transactions and incidents. 9. Communicate with floor supervisors regarding issues or discrepancies. 10. Maintain cleanliness and organization at the podium and cashier stations. 11. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Non-Essential Functions: 1. Assist with training new Team Members. 2. Participate in special events or promotional activities. 3. Perform general administrative tasks as needed.
Duties by Role: 1. Cashier Duties: a. Conduct buy-ins, color-ups, and chip exchanges. b. Balance drawer and maintain accurate records. c. Track guest purchase for title 31 purpose. d. Report discrepancies, variances immediately to supervisors.
2. List Attendant Duties: a. Manage player waiting lists using player tracking systems. b. Coordinate table seating with brush and floor staff. c. Maintain communication with guests about table availability.
3. Chip Attendant Duties: a. Maintain appropriate chip levels in dealer trays. b. Deliver chip fills as needed for guests at tables. c. Ensure chip security and proper documentation of fills/credits. d. Maintain clean work area of entire poker room.
4. Podium Brush Duties: a. Greet and manage guest flow. b. Track open tables and assist with seat assignments. c. Communicate effectively with guests, list attendant and supervisors to balance games.
5. Guest Service Attendant / Brush / Shuffler Replacement Duties: a. Assist guests with general inquiries and support needs. b. Ensure game equipment is clean and in proper working condition
Required Qualifications: 1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. 2. High school diploma or GED equivalent. 3. Basic math skills and attention to detail. 4. Excellent customer service and communication skills.
Physical Requirements:
Task
Duration
Frequency
% of Shift
Standing
Long intervals
Constant
80--100%
Walking
Short distances
Frequent
30--50%
Sitting
Moderate
Not Frequent
5--10%
Bending
Continuous use as needed
Moderate
15--25%
Twisting
Continuous use as needed
Frequent
10--15%
Kneeling/Squatting
During equipment replacement
Rare
5--10%
Lifting/Carrying
Up to 30 lbs.
Occasional
10-20%
Reaching
Accessing shelves and cabinets
Frequent
20--30%
Arm Use
Continuous use
Frequent
20--30%
Work Conditions: 1. Indoor, fast-paced casino environment with moderate to loud noise. 2. Exposure to secondhand smoke (if applicable). 3. Work is performed under constant video surveillance. 4. Shift work, including nights, weekends, and holidays, is required.
