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Open nowPosted 26 hours ago

Front Desk Manager - Metcalfe Hotel Montréal

graycorp80 open roles

Where
Metcalfe Montreal Inc., 1980, Boulevard Rene-Levesque O, Montréal, Quebec, Canada
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Your applicationOpen nowFront Desk Manager - Metcalfe Hotel Montréalgraycorp · Metcalfe Montreal Inc., 1980, Boulevard Rene-Levesque O, Montréal, Quebec, Canada

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 26 hours ago

The posting

  Reporting to the Director of Rooms, the Front Desk Manager is a dynamic and creative leader who fosters an inspiring and proactive work environment. They ensure an exceptional guest experience through effective management and strategic planning of front office operations. With strong listening and interpersonal skills, they support both guests and team members while continuously enhancing service standards and ensuring their consistent implementation through coaching, guidance, and operational support. RESPONSIBILITIES

Coordinate all front-of-house operations, including concierge, valet, and front desk services; Define and implement guest service quality standards; Foster a culture of discretion and ensure guest confidentiality is maintained at all times; Establish and maintain strong working relationships with all hotel departments to maximize collaboration and productivity; Promote a collaborative team environment focused on identifying and exceeding guest expectations; Supervise and participate in the delivery of guest services; Ensure guest satisfaction during and after service delivery; Provide guests with information regarding hotel services, local attractions, regional activities, and hotel programming; Ensure all service areas are equipped with the tools and resources required for efficient front desk operations (computer systems, equipment, etc.); Ensure compliance with departmental policies and procedures established by management regarding guest reception and service standards; Work closely with Reservations and Revenue Management teams to maximize occupancy and revenue; Apply disciplinary measures fairly and maintain supporting documentation when required; Participate in workforce planning and recruitment activities; Identify training and coaching needs and ensure appropriate follow-up; Collaborate in the development and implementation of work methods and procedures to optimize team performance.

QUALIFICATIONS

1 to 2 years of relevant experience in a similar role; Fully bilingual in both French and English, with excellent verbal and written communication skills; Flexible availability, including days, evenings, and weekends; Strong knowledge of hotel management systems (Opera experience is considered an asset); Proficiency in Microsoft Office Suite; Exceptional attention to detail and strong organizational skills.

 

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