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Open nowPosted 25 hours ago

Client Services Representative (Maternity Leave Cover) - VRH Dandenong

Greencross Pet Wellness Company208 open roles

Where
Dandenong, VIC, Australia
Work mode
On site
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Your applicationOpen nowClient Services Representative (Maternity Leave Cover) - VRH DandenongGreencross Pet Wellness Company · Dandenong, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Greencross Pet Wellness Company's own form.

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. Greencross Pet Wellness Company postings stay open a median of 10 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 25 hours ago

Greencross Pet Wellness Company median: 10 days open

The posting

Job Description

Veterinary Referral Hospital Dandenong

Client Services Representative

Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027

Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team.

In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.

Key Responsibilities

  • Act as the first point of contact for all client interactions, both in person and over the phone
  • Manage a multi-line switchboard, including handling high volumes of calls efficiently
  • Triage and respond appropriately to emergency patient enquiries, escalating when required
  • Coordinate appointments, inquiries, and client communications
  • Maintain accurate client records and documentation
  • Provide clear information on services, pricing, and hospital policies
  • Liaise with veterinary staff to support seamless patient care
  • Process payments and handle basic financial transactions
  • Ensure the reception area is clean, organised, and welcoming
  • Assist with general administrative tasks as required

About You

  • Previous experience in a client service role (veterinary or healthcare experience highly regarded)
  • Confident managing a busy switchboard and high call volumes
  • Ability to remain calm and composed in stressful or emergency situations
  • Strong communication and interpersonal skills
  • A team player who can also work independently when required
  • Excellent organisational and multitasking abilities
  • Passion for animals and commitment to excellent customer service
  • Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)

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