Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Client Services Team Leader - ARH Canberra

Greencross Pet Wellness Company208 open roles

Where
Pialligo, ACT, Australia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Services Team Leader - ARH CanberraGreencross Pet Wellness Company · Pialligo, ACT, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Greencross Pet Wellness Company's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. Greencross Pet Wellness Company postings stay open a median of 10 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 3 days ago

Greencross Pet Wellness Company median: 10 days open

The posting

Job Description

We are seeking an experienced Full-time Client Services Team Leader, to lead and supervise our friendly Client Service Representative team, driving improvements in service delivery and fostering a positive and cohesive team culture!

The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.

As a part of the Client Services team, your duties will include:

  • Handling a high volume of inbound calls and email enquiries
  • Managing all client inquiries and concerns with professionalism and empathy
  • Welcoming clients and their pets to the hospital
  • Booking and managing appointments in emergency and specialty departments
  • Invoicing and taking payments – including cash and EFTPOS
  • Processing payments on Vetpay, Zippay and Afterpay
  • Processing GapOnly and managing Insurance Claims
  • Coordinating with other hospital departments to ensure seamless client experiences
  • Data entry and requesting documents from referring vets and clients
  • Liaising with referring vets
  • Overseeing the rostering of your direct reports and managing timecards and leave requests
  • Undertaking training, mentoring, and leadership for your direct reports
  • Ad-hoc administrative duties
  • As a 24/7 hospital, shifts will include weekdays, weekends, public holidays and evenings

In addition to the above, the Client Services Team Lead will oversee all aspects of customer care ensuring exceptional service delivery, while providing leadership and support to the Client Services team. Duties of this role will also see you;

  • Foster a positive and engaged team culture, promoting collaboration and professional development
  • Drive improvements in client service processes and performance
  • Monitor and report on client service metrics and implement strategies for continuous improvement
  • Provide training and support to our Client Services Team

About You:

  • Proven experience in a client services role, preferably in a healthcare or veterinary setting
  • Excellent communication and interpersonal skills
  • Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
  • Attention to detail
  • Strong conflict resolution skills
  • A calm and empathetic approach to your work
  • A passion for delivering outstanding client service
  • Previous team management and leadership experience.

What we want to offer you:

  • A crucial role within a leading veterinary hospital focusing on client service excellence
  • A large, modern hospital and a workplace that is focused on employee wellbeing and professional satisfaction
  • Employee benefits including discounts on veterinary services, discounts at retail stores and more!
  • The chance to make a meaningful impact on client satisfaction and team engagement

APPLY NOW!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Greencross Pet Wellness Company's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Greencross Pet Wellness Company's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Greencross Pet Wellness Company's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.