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Open nowPosted 3 days ago

CVA Service Supervisor

Gregory Poole Equipment Company71 open roles

Where
3201 Integrity Dr, Garner, NC 27529, USA
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Your applicationOpen nowCVA Service SupervisorGregory Poole Equipment Company · 3201 Integrity Dr, Garner, NC 27529, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gregory Poole Equipment Company's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Gregory Poole Equipment Company postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 3 days ago

Gregory Poole Equipment Company median: 20 days open

The posting

Primary Function The CVA Service Supervisor supervises the daily operations of the Compressed Air Planned Maintenance Customer Support Agreement program by providing maximum financial performance, contract growth, resource deployment and personnel development, while maintaining customer satisfaction. Essential Duties Customer Service & Contract Management

Coordinate contract PM services with internal and external customers, ensuring timely responses to inquiries and concerns Dispatch technicians daily to job sites and schedule follow-ups as needed Conduct periodic customer satisfaction surveys and provide feedback on equipment or system issues identified during inspections or SOS testing. Resolve customer complaints directly or escalate to the appropriate PSSR or Service Manager Serve as liaison with OEM warranty groups and ensure warranty tracking, registrations, and recoveries

Administration & Reporting

Maintain and close service calls, reviewing for accuracy, profitability, and timely completion Assist Contract Specialists with new contracts, renewals, and pricing for PM service inspections Review scheduled services and work in process to create daily schedules and reporting updates Verify and approve technician time entries and manage third-party portals and Cat Inspect service platform submissions Manage vendor invoices, parts consignments, and recommend stocking levels in coordination with Inventory Control Generate customer reports, including Excel spreadsheets, as required by contracts Review fluid analysis reports and PM checklists, coordinating repairs and quoting with PSSRs as needed Ensure PM field trucks, vans, and tooling are properly maintained Coordinate PM Technician training and maintain MSHA/OHSA certifications

Operational Leadership

Contribute to departmental business plans, including PM maintenance specials or focus programs Maintain reporting systems to track benchmarks, maintenance costs, and manpower utilization for CVA/PM operations Manage expenses and take corrective actions to meet financial targets and operational profitability goals Team & Group Leadership Provide daily and long-term leadership for direct reports, including interviewing, hiring, coaching, training, development, performance reviews, counseling, discipline, and dismissals Act as primary liaison between PM service technicians, Service Manager, and other departments

Minimum Requirements Education High school graduate; associate degree or bachelor's Degree preferred. Work Experience

1-4+ years’ experience depending on education. 1+ years of group leadership experience.

Physical

Must be able to work for long periods while seated. Must have the ability to clearly communicate with customers on the telephone or in person and via email.

Other

PC literate must be intermediate level skills with keyboard, word process software and excel experience. Excellent customer relations and a pleasant personality are essential.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

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