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Open nowFirst seen 46 hours ago

Technical Production Manager

Group O17 open roles

Pay
$60,000 – $80,000 a year
Where
Roanoke, Texas
Work mode
On site
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Your applicationOpen nowTechnical Production ManagerGroup O · Roanoke, Texas

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

The posting

The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing.

Key Responsibilities

Essential Functions:

FLASHING & RETURNED MERCHANDISE:

  • Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums
  • As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes
  • Develop and deliver training materials to equip team members to effective use equipment and technologies
  • Examine work for exactness, neatness, and conformance to policies and procedures.
  • Monitor the productivity, accuracy and capacity of equipment
  • Suggest modifications to established procedures and improve quality to reduce cost.
  • Report discrepancies and quarantine as necessary.
  • Perform the quality audit function when necessary.
  • Maintain a safe, clean and orderly work area.
  • Generate and maintain departmental reports as directed.
  • Perform other duties as assigned.
  • Manage the flow and throughput of material in and out of flashing cells

Secondary Functions:

  • Project Reporting
  • Continual process improvement
  • Continual automation technology optimization
  • Responsible for measuring and reporting departmental KPI’s

Job Qualifications

Education/Certifications:

  • Bachelor’s degree or equivalent combination of training and experience

Experience:

  • Minimum 1-4 years working in the mobile retail industry
  • Minimum 1-4 years working with mobile devices and wearables
  • Minimum 1-4 years working in a fast pace production environment
  • Minimum 1-4 years management experience

Skills and Qualifications:

  • Vendor management skills
  • Analytical and problem-solving skills
  • Quality assurance management skills
  • Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners
  • Ability to troubleshoot cradle point router connectivity issues
  • Inventory management skills
  • Communication and listening skills
  • Ability to manage multiple projects in a fast-paced environment
  • Ability to lead a team of up to 80 flashing technicians

Preferred Skills and Qualifications:

  • Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes

Physical Requirements: N/A

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • 401(k) Plan with Company Match
  • Generous Paid Time Off
  • 10.5 Paid Holidays
  • Career Development Opportunities
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