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Open nowPosted 97 days ago

🇧🇷 Datacenter Hardware & Network Support Technician (Remote, from Brazil)

groupeeolen-172175182646 open roles

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Your applicationOpen now🇧🇷 Datacenter Hardware & Network Support Technician (Remote, from Brazil)groupeeolen-1721751826

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This job: posted 97 days ago

The posting

Context AS+ provides run support for GPU clusters operated by a cloud infrastructure partner. We are building a support team to handle day-to-day incidents on these clusters. This first role focuses on weekday coverage. The work sits low in the stack — hardware and network diagnosis — rather than high-level HPC or application support.

Responsibilities

  • Diagnose and triage incidents on GPU compute clusters, determining whether a fault originates on our side or the client's.
  • Investigate hardware failures: collect and analyze hardware logs, identify failed components, and document findings for resolution or RMA.
  • Diagnose GPU hardware faults (failure detection and isolation — not performance tuning or porting).
  • Configure and troubleshoot network connectivity, including InfiniBand fabric.
  • Work directly with the client as first line of support, in English.

Required skills

  • Solid system and network fundamentals — low-level networking and connectivity diagnosis.
  • Hands-on hardware troubleshooting, ideally on Dell server hardware.
  • Ability to diagnose GPU hardware failures (no deep GPU expertise required).
  • InfiniBand knowledge (important).
  • Fluent English (all client communication is in English).

Not required

  • No advanced OS administration.
  • No Slurm or workload-scheduler expertise.
  • No HPC application or GPU-porting background.

Setup

  • Full remote.
  • Weekday coverage (first hire; the team will expand to cover a wider window).
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