AR & Deductions Manager

Company & Culture:

At GT’s Living Foods, we’re more than just a company – we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space.

Requirements:

• 5–7+ years of AR, collections, and deductions experience in CPG food or beverage, including hands-on deduction work with UNFI and KeHE.

• Direct experience resolving deductions with major retailers such as Walmart, Kroger, Costco, and Target, with a track record of successful disputes and measurable recoveries.

• 3+ years of people management experience leading AR, collections, or deductions staff, including setting KPIs, prioritizing workload, and conducting performance reviews.

• Demonstrated ownership of credit and collections, including credit limits, high-risk account management, and a measurable DSO improvement.

• Strong understanding of trade promotion mechanics, distributor chargebacks, and how deductions tie to trade accruals.

• Working knowledge of GAAP for AR, revenue recognition, trade accruals, and allowance for doubtful accounts.

• Advanced Excel skills (pivot tables, lookups, data modeling).

• Excellent communication and negotiation skills, with the ability to hold firm with customers and influence Sales and other internal partners.

• Bachelor's degree in Accounting, Finance, or a related field.

Preferred:

• Experience with Microsoft Dynamics 365.

• Experience with Confido, HighRadius, or a similar deduction management platform, ideally including an implementation.

• Experience in CPG, ideally Food and Beverage, where spoils and unsaleables are material.

• Experience with large distributors (UNFI, KEHE)

• Experience with Power BI or Tableau.

Job Responsibilities:

GT's Living Foods is seeking a hands-on AR & Deductions Manager to lead our Accounts Receivable team and own the full back end of order-to-cash: deductions, credit, collections, and cash application. Reporting to the Controller, this role leads a team of AR Coordinators, sets the team's priorities and standards, and is accountable for results: deductions recovered, DSO, deduction aging, and a controlled, audit-ready process.

This is a working manager role. The ideal candidate leads and develops the team day to day while personally handling the most complex and highest-value disputes, customer escalations, and credit decisions. They bring deep CPG experience with natural and specialty distributors (UNFI, KeHE) and major retailers (Walmart, Kroger, Costco, Target), and will serve as the business lead for our deduction management platform implementation (Confido or similar) on Microsoft Dynamics 365.

Essential Duties:

Team Leadership & Development:

• Lead, coach, and develop a team of AR Coordinators. Set clear roles, individual goals, and KPIs, and hold the team accountable for quality, timeliness, and results.
• Assign and prioritize the team's work across cash application, collections, and deductions by customer, dollar value, and dispute window, so effort goes where recovery potential is greatest.
• Review the team's work regularly, including deduction coding, dispute packages, and write-off requests, and approve within delegated authority.
• Run a weekly team operating rhythm covering open deductions, collections status, aging, escalations, and KPI performance.
• Build team capability through training, documented procedures, and cross-training so that no process depends on a single person.
• Conduct performance reviews, give regular feedback, address performance issues, and recommend staffing, hiring, and team structure as the business grows.

Deductions Management & Recovery:

• Own the deduction lifecycle end to end (identification, coding, validation, dispute, recovery, and write-off) and the team's performance at each step.
• Oversee validation of trade deductions (EDLP, off-invoice, billbacks, MCBs, scan and promo, slotting and new item fees, free fill, fair share) and non-trade deductions (shortages, spoils and unsaleables, damages, mis-ships, freight, pricing discrepancies, compliance fines) against customer agreements, approved promotions, and the promo calendar.
• Personally lead complex, high-value, and aged disputes with UNFI, KeHE, and major retailers, including compliance fines and third-party post-audit claims. Set the standard for dispute documentation (proof of delivery, pricing, contracts) that wins claims.
• Ensure dispute windows are tracked by customer so no valid claim goes unrecovered because a deadline was missed.
• Review all open deductions weekly and deliver a summary to the Controller with aging, recoveries, actions taken, and escalations.
• Analyze deduction trends by customer, type, and root cause, and drive prevention upstream with Sales, Customer Service, Supply Chain, and Logistics.
• Maintain a tracker for aged disputes and executive-level customer inquiries, and ensure timely response and resolution.

Credit, Collections & DSO Optimization:

• Own collections performance across all customers, and direct the team's collections cadence and prioritization.
• Own DSO: set targets, report performance monthly, and deliver a measurable reduction through faster cash application, earlier deduction resolution, cleaner invoicing, and proactive past-due follow-up.
• Break DSO into its components (true past-dues, open deductions, unapplied cash, billing errors) so the right lever is applied to each.
• Maintain and enforce the credit policy, including new customer credit reviews, credit limits, periodic reassessment, and credit holds with clear escalation paths.
• Monitor high-risk and deteriorating accounts, recommend changes to credit terms, and escalate exposure to the Controller and CFO early.
• Enforce payment terms in partnership with Sales, and address customers paying outside terms or taking unearned discounts.
• Maintain the bad debt reserve methodology and recommend reserves and write-offs.

Controls, SOPs & Compliance:

• Design and enforce controls over AR, credit, and deductions, including write-off approval thresholds, credit limit approvals, segregation of duties between cash application and deduction resolution, and documentation standards.
• Formalize, maintain, and enforce SOPs for deduction management, credit and collections, contract compliance, accrual processing, cash application, and AR workflows.
• Keep the AR and deductions process audit-ready at all times, and support external audits and internal reviews.

Systems & Process Improvement:

• Serve as business lead for the implementation and adoption of the deduction management platform (Confido or similar), including workflow design, customer portal integration, coding rules, and training the team.
• Get the most out of Microsoft Dynamics 365 for AR, cash application, credit management, and deductions.
• Continuously reduce processing time, manual touches, unapplied cash, and aged balances through automation and better process.

Month-End Close & Reporting:

• Own month-end close for AR, deductions, and allowance accounts, including review and sign-off on reconciliations prepared by the team.
• Prepare and review monthly deductions accruals and bad debt reserves, and reconcile deduction balances to the trade accrual.
• Report KPIs and insights to the Controller and CFO with clear recommendations. KPIs include DSO, past-due percentage, deduction recovery rate, days deductions outstanding, deduction aging, dispute win rate, write-off rate, unapplied cash, and accrual accuracy.
• Build dashboards that give Sales, RGM, and Finance visibility into collections and deduction performance by customer.

Cross-Functional Partnership & Contract Compliance:

• Partner with RGM, Sales, Customer Service, and Legal to ensure customer agreements, promotional terms, and payment terms are clearly documented and enforceable.
• Work with RGM on trade settlement. RGM owns trade planning and spend strategy, and this role owns validating and resolving deductions against what was approved.
• Serve as the primary finance escalation point for customers and distributors on AR and deduction matters.

First-Year Priorities:

• Team roles, KPIs, and weekly operating rhythm are in place and working.
• Deduction backlog and aging are under control, with no recoverable claims lost to missed dispute windows.
• DSO, recovery rate, and dispute win rate are measured, reported monthly, and improving.
• The deduction platform is live and adopted, and SOPs and controls are documented and audit-ready.

Leadership Attributes:

• A working manager who leads from the front: comfortable coaching the team in the morning and personally winning a difficult dispute in the afternoon.

• Sets high standards for accuracy, documentation, and follow-through, and holds the team to them.

• Brings structure and discipline to a fast-paced environment and manages multiple priorities against firm deadlines.

GT’s Employee Experience (Benefits/Perks):

• Health Insurance: Medical, Dental, Vision, and Life
• 401K with Matching
• Employee Assistance Program
• Discounts on the amazing GT’s product line (available for onsite pickup)
• Corporate Discounts with our partners through LifeMart (Concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more!)

Job Details:

• Work Hours: Business Hours (4 days onsite, 1 remote)
• Availability to travel as needed
• Available to work flexible schedules
• Pay Range: $105,000 - $135,000, bonus eligible

GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.