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Open nowPosted 24 hours ago

Concierge (FT)

GTR71 open roles

Where
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America
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Your applicationOpen nowConcierge (FT)GTR · Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GTR's own form.

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 24 hours ago

The posting

SUMMARY The Resort Concierge will assist guests with any needs they may have while on property. The role will focus on providing excellent customer service and creating a memorable and exceptional experiences for resort guests.    ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays. Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations. Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions) Place amenity orders Sell gift certificates Exchange gift certificates for fellow performers Make T-times for guests Make dinner reservations for guest Fill brochure requests Complete audit Assist bell staff if needed Assist guest with car rentals if needed Answer any questions guests may have Assist with Kiosk maintenance and with guest kiosk check in/out processes Must follow proper grooming and dress standards set forth by the Employee Handbook. Good rapport with fellow employees and reflect positive attitude. Complete all assignments requested of you. Maintain open line of communication with supervisor

Must understand and abide by environmental practices of the resort. Other duties as assigned

  EDUCATION/EXPERIENCE

Customer service experience Knowledge of the Traverse City and surrounding areas preferred Knowledge of local events and activities going on in the area helpful

  OTHER SKILLS AND ABILITIES This position requires the associate to possess excellent guest service skills with a high energy level.  Individual should possess good oral and written communication skills as well as be detail oriented.  Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).     SUPERVISORY RESPONSIBILITIES (If applicable) N/A   TYPICAL PHYSICAL DEMANDS Associate must be able to lift up to 25lbs.   TYPICAL MENTAL DEMANDS The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.   WORKING CONDITIONS This position requires one to be indoors.  Individual may have to cope with varying noise levels.

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