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Open nowPosted 8 hours ago

Analista de SAC Jr – Reclame Aqui

Gupy (Portal de Vagas)92,303 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowAnalista de SAC Jr – Reclame AquiGupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Gupy (Portal de Vagas) median: 4 days open

The posting

Nosso atendimento é IA First: a MaIA, nossa inteligência artificial, resolve os casos simples. Você fica com os casos complexos, que pedem análise, negociação e cuidado, principalmente os de Reclame Aqui, Procon e consumidor.gov.Procuramos alguém com experiência real em Reclame Aqui, vontade de resolver, foco e agilidade.Volume e ritmo- Alto volume de atendimentos todos os dias.- Casos de Reclame Aqui e Procon costumam chegar em lote, então é preciso priorizar e manter o ritmo.- O prazo para responder cada caso é de 72 horas.O que oferecemos- Remuneração compatível com o mercado- Programa Vire Sócio B4A (após 1 ano)- Espaço físico que estimula a criatividade- Vale Refeição (cartão CAJU)- Vale transporte (CAJU)- Pet friendly- Gympass- Descontos exclusivos em nossas plataformas- Descontos com parceiros educacionaisEtapas do nosso processo seletivo- Cadastro- Teste B4A- Triagem- Entrevista com Liderança- Entrevista com Diretoria e/ou CEO- Feedbacks e/ou contratação – transparência, empatia e respeito sempre!Responsabilidades e atribuiçõesO que você vai fazer- Responder as reclamações do Reclame Aqui: resposta pública, contato com a cliente, negociação da solução e pedido de reavaliação.- Tratar os casos que chegam pelo Procon e pelo consumidor.gov, dentro do prazo.- Atender por e-mail e chat os casos que a MaIA encaminha para atendimento humano.- Acompanhar cada caso até a solução, acionando outras áreas quando necessário, como logística e financeiro.- Registrar os motivos das reclamações e avisar as áreas responsáveis quando um problema se repete.O que esperamos que você entregue- Zerar os casos fora do prazo.- Responder todos os casos do Reclame Aqui dentro do prazo.- Aumentar a taxa de reavaliação e a nota da glam no Reclame Aqui.- Identificar padrões de reclamação e levar para as áreas responsáveis.Requisitos e qualificaçõesRequisitos- Experiência comprovada respondendo no Reclame Aqui: resposta pública, negociação até a cliente reavaliar e acompanhamento da nota da empresa.- Vivência com Procon e consumidor.gov.- Experiência com atendimento por e-mail e chat.- Escrita clara, correta e empática.- Senso de urgência.Perfil- Vontade de resolver e responsabilidade pelo caso até o fim.- Foco para concluir o que começa, mesmo com várias demandas ao mesmo tempo.- Agilidade sem perder a qualidade da resposta.- Organização para controlar prazos e prioridades.- Inteligência emocional para lidar com clientes irritadas com calma e respeito.Informações adicionaisDiferenciais- Experiência em clube de assinatura ou e-commerce.- Atendimento em redes sociais.- Conhecimento de Google Sheets.- Acompanhamento de indicadores como CSAT, prazo de resposta e taxa de resolução.- Uso de ferramentas com IA e chatbots.LocalPresencial na Berrini, São Paulo/SP.

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