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Open nowPosted 13 hours ago

ANALISTA SUPORTE JR N1

Gupy (Portal de Vagas)82,689 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowANALISTA SUPORTE JR N1Gupy (Portal de Vagas) · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Gupy (Portal de Vagas) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 13 hours ago

Gupy (Portal de Vagas) median: 3 days open

The posting

No Grupo Stefanini, acreditamos no poder da colaboração. Co-criamos soluções inovadoras em parceria com nossos clientes, combinando tecnologia de ponta, inteligência artificial e a criatividade humana. Estamos na vanguarda da resolução de problemas de negócios, proporcionando impacto real em escala global.Ao se juntar à Stefanini, você se torna parte de uma jornada global de transformação. Estamos empenhados em criar impacto positivo não apenas nos negócios, mas também na vida de nossos colaboradores. Se você procura uma oportunidade de crescimento profissional em uma empresa que valoriza inovação, respeito, autonomia e parceria, você encontra aqui!Junte-se a nós e seja parte da mudança!(Modelo de trabalho)(Código do recrutador LinkedIn)Requisitos e qualificações ANALISTA DE SUPORTE JR N1Home OfficeREQUISITOSEnsino superior incompleto ou em andamento em Engenharia da Computação, Ciência da Computação, Análise de Sistemas, Sistemas de Informação ou áreas correlatas.ATRIBUIÇÕES:Atender e registrar solicitações de usuários no sistema de gerenciamento de chamados.Categorizar e priorizar chamados conforme as regras e os critérios estabelecidos pelo cliente.Orientar os usuários quando as solicitações estiverem fora do escopo contratado.Realizar atendimentos e solucionar chamados por telefone e acesso remoto.Esclarecer dúvidas relacionadas à infraestrutura de TI e à utilização dos recursos tecnológicos.Atender incidentes relacionados a acessos indevidos, vírus e reinstalação de softwares.Registrar e encaminhar chamados relacionados a hardware, software, infraestrutura, solicitações de serviços, atendimentos presenciais e recuperação de dados.Solucionar chamados elegíveis para FCR (First Call Resolution), buscando a resolução no primeiro contato.Registrar e abrir tickets de incidentes críticos para escalonamento às equipes responsáveis.

Informações adicionais🍛 Vale-alimentação ou vale-refeição;👨🏼‍🎓 Desconto em cursos, universidades e instituições de idiomas;📚 Academia Stefanini — plataforma com cursos on-line, gratuitos, atualizados e com certificado;🗣 Mentoring;💉 Clube de vantagens para consultas e exames;🏥 Assistência médica;🦷 Assistência odontológica;💰 Clube de vantagens e descontos nos melhores estabelecimentos;🛫 Clube de viagens;🐶 Convênio para pets.

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