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Open nowPosted 4 days ago

Assistente de Relacionamento com Cliente II

Gupy (Portal de Vagas)61,497 open roles

Where
Belo Horizonte, Minas Gerais, Brazil
Work mode
On site
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Your applicationOpen nowAssistente de Relacionamento com Cliente IIGupy (Portal de Vagas) · Belo Horizonte, Minas Gerais, Brazil

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 4 days ago

The posting

MISSÃO DO CARGO:Atuar no atendimento e relacionamento com clientes, garantindo o acompanhamento das solicitações, esclarecimento de dúvidas e encaminhamento das demandas aos setores responsáveis, contribuindo para uma experiência positiva e para a qualidade do atendimento prestado pela VIC Engenharia.

Responsabilidades e atribuiçõesPRINCIPAIS ATIVIDADES:Realizar atendimento aos clientes por telefone, e-mail, WhatsApp e demais canais de comunicação;Receber, registrar e acompanhar solicitações, reclamações, dúvidas e demais demandas dos clientes;Orientar clientes sobre informações relacionadas aos empreendimentos, contratos, pagamentos, prazos e processos internos;Realizar acompanhamento das demandas junto às áreas responsáveis, garantindo retorno ao cliente dentro dos prazos estabelecidos;Atualizar informações e registros nos sistemas internos;Apoiar na elaboração e envio de comunicados, documentos e informações aos clientes;Realizar acompanhamento de solicitações relacionadas a contratos, aditivos, distratos, cessões e demais documentos, quando aplicável;Identificar situações que necessitem de maior atenção e direcioná-las à liderança;Manter histórico atualizado dos atendimentos e tratativas realizadas;Contribuir para a melhoria contínua dos processos de atendimento e relacionamento com o cliente.

Requisitos e qualificaçõesRequisitos Ensino médio completo; Experiência anterior com atendimento ao cliente, relacionamento ou áreas administrativas; Conhecimento básico do Pacote Office; Boa comunicação oral e escrita; Organização e facilidade para acompanhar diferentes demandas simultaneamente.

Diferenciais

Experiência no segmento de construção civil, engenharia ou mercado imobiliário; Experiência com sistemas de CRM ou plataformas de atendimento; Conhecimento de processos relacionados a contratos e atendimento pós-venda.

Informações adicionaisBenefícios:Adiantamento de salárioClube de descontosPlano de carreiraSeguro de vidaPremiações por atingimento de metaVale Transporte (VT): Para facilitar sua locomoçãoPlano de Saúde e Odontológico: UNIMEDDay Off no Aniversário: Celebre seu diaTotalPass: Cuidando do seu bem-estarVale Refeição (VR): Multi R$ 40,50/dia, sem desconto em folha

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