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Open nowPosted 57 days ago

OUVIDOR

Gupy (Portal de Vagas)61,497 open roles

Where
São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowOUVIDORGupy (Portal de Vagas) · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Gupy (Portal de Vagas)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 57 days ago

The posting

Servir como um canal de comunicação entre os usuários e os serviços de saúde. Sua importância no atendimento está na capacidade de assegurar uma comunicação eficaz entre pacientes e serviços, facilitando a resolução de conflitos e contribuindo para a melhoria contínua da qualidade do atendimentoResponsabilidades e atribuiçõesAvaliar as demandas recebidas para identificar tendências, problemas recorrentes e oportunidades de melhoria para possibilitar melhorias nos serviços oferecidos e otimizar os processos internos;Elaborar relatórios periódicos com análises das demandas e recomendações de melhorias para a gestão da unidade e assim fornecer subsídios à gestão na tomada de decisões estratégicas;Facilitar a resolução de conflitos entre usuários e a equipe de saúde, buscando soluções satisfatórias para ambas as partes e melhorar o relacionamento entre usuários e profissionais, garantindo um ambiente harmonioso;Disponibilizar informações de forma clara, por meio de atendimentos presenciais, telefônicos ou materiais informativos para garantir que tenham acesso aos serviços de forma correta e eficiente,Comunicar-se com as áreas envolvidas, acompanhando os encaminhamentos e cobrando soluções dentro do prazo para assegurar que os usuários recebam retornos ágeis e eficazes;Realizar pesquisas, tabular e acompanhar índices de satisfação dos usuários para identificar pontos de melhoria e aperfeiçoar a experiência do usuário;Receber e registrar reclamações, sugestões, elogios e denúncias dos usuários para garantir transparência, dar voz aos usuários e possibilitar melhorias no atendimento;Priorizar um atendimento acolhedor, empático e respeitoso para proporcionar uma experiência mais satisfatória e humanizada aos usuários;Executar outras atividades pertinentes a função, conforme necessidades ou a critério do superior imediato para garantir flexibilidade e atender a necessidades emergentes na organização.Requisitos e qualificaçõesEnsino superior completo em Serviço Social, Psicologia ou Administração;Desejável Pós-graduação em Mediação de Conflitos;Desejável conhecimento intermediário em informática, pacote office e e-mail, e em normas e legislações pertinentes à ouvidoria, incluindo aspectos legais e regulatórios que regem a atuação da ouvidoria no setor específico (público ou privado).

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  1. A CV for this posting

    Written against Gupy (Portal de Vagas)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Gupy (Portal de Vagas)'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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3×

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The numbers game

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