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Open nowFirst seen 3 hours ago

Front Desk Agent

gurneysmontauk24 open roles

Where
Montauk, NY
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Your applicationOpen nowFront Desk Agentgurneysmontauk · Montauk, NY

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Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 3 hours ago

The posting

Job Title: Front Desk Agent

Department: Rooms

Reports To: Front Office Manager

Status: Full-time, Seasonal

Pay: $22 Hourly

Location: Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary: As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring their stay is seamless and memorable. This role requires a welcoming demeanor, outstanding communication skills, and the ability to handle multiple tasks efficiently in a fast-paced, luxury resort environment.

Key Responsibilities:

  • Handle all aspects of the guest check-in and check-out process, ensuring accuracy and efficiency.
  • Assist with reservations, modifications, and cancellations as needed using OPERA and other relevant systems.
  • Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering personalized recommendations for on-site and local experiences.
  • Process payments and maintain accurate records of guest folios, ensuring all charges are correctly applied.
  • Work closely with other departments, such as Housekeeping and Maintenance, to ensure guest requests are fulfilled promptly.
  • Maintain accurate logs and reports, including shift summaries and incident documentation.
  • Maintain a polished, professional presence at the front desk and lobby area, embodying Gurney's brand standards.

Qualifications:

  • Previous experience in front desk or hospitality roles preferred, especially in a luxury resort setting.
  • Proficiency in OPERA PMS or similar property management systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong multitasking abilities and attention to detail.
  • Ability to remain calm and professional in high-pressure situations.
  • Availability to work flexible hours, including weekends, holidays, and evenings.
  • A commitment to delivering exceptional guest experiences.

Physical Requirements:

  • Ability to stand, walk, and move around the front desk and lobby area for extended periods, including during busy check-in and check-out times.
  • Occasionally lift and carry items up to 20-30 pounds, such as guest luggage, packages, or office supplies.
  • Frequent bending, reaching, and twisting to access files, supplies, and equipment.
  • Manual dexterity to handle or operate office equipment, including telephones, computers, and printers.
  • Good vision to read screens, documents, and small print; good hearing to communicate effectively with guests and team members.
  • Ability to speak clearly and effectively to convey information to guests, team members, and other departments.

Pay range and compensation package

  • $22 per hour
  • Paid time off
  • Employee discounts on accommodations, dining, and spa services
  • Opportunities for professional development and career growth
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