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Open nowPosted 6 hours agoWe saw it 82 min after it went up

IT Specialist

Hanwha Convergence9 open roles

Where
Georgetown, TX
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Your applicationOpen nowIT SpecialistHanwha Convergence · Georgetown, TX

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Hanwha Convergence postings stay open a median of 36 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 6 hours ago

Hanwha Convergence median: 36 days open

The posting

Company Overview:

Hanwha Convergence USA is a leading provider of O&M Servies for Solar and Energy Storage Systems, leveraging our industry-leading IT and engineering capabilities. In addition, we are a trusted smart factory solutions provider, supplying top-notch integrated control and monitoring systems. Our company is committed to bringing tomorrow’s dreams to life and creating a smarter world with our customers by adding value to technology.

Note for external recruiting firms: We are not accepting unsolicited resumes at this time. Please do not contact our employees regarding this position.

Position Summary:

Hanwha Convergence USA (HCU) is a wholly owned subsidiary of Hanwha Energy and the sole O&M service provider within Hanwha Group. HCU delivers end-to-end Solar and BESS Operations & Maintenance across more than 70 active utility-scale sites in the U.S., and runs a growing System Integration (SI) business serving semiconductor, energy, and advanced manufacturing customers.

The IT Specialist will serve as HCU’s primary in-house IT resource and own the company’s day-to-day IT operations. The role covers end-user support, device management, Microsoft 365 administration, cybersecurity, and the office network infrastructure. The IT Specialist will support all business units, including System Integration (SI), O&M (the Remote Operations Center (ROC) and field operations), Infrastructure Solutions, and the Corporate Team, to keep systems reliable, secure, and well documented, and employees productive.

Essential Duties and Key Responsibilities:

Help Desk & End-User Support (≈ 25%)

  • Serve as the primary point of contact for IT requests from office and field employees (in person, phone, email, and Microsoft Teams), and manage all requests through a ticketing system.
  • Diagnose and resolve issues with laptops, desktops, peripherals, printers, and business applications.
  • Provision, deploy, maintain, and retire laptops, preferably using Windows Autopilot and Intune, and keep an accurate hardware and software inventory.
  • Manage employee onboarding and offboarding, including accounts, email, licenses, devices, and system access, and make sure access is revoked promptly upon separation.
  • Support office phone and VoIP systems, as well as conference room and meeting equipment.
  • Respond to urgent after-hours issues as needed, with priority on issues affecting ROC or customer operations.
  • Create and maintain user guides and IT support documentation.

Microsoft 365 & Identity Administration (≈ 20%)

  • Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
  • Manage users, groups, and permissions in Microsoft Entra ID, including multi-factor authentication (MFA), conditional access, and password policies.
  • Manage SharePoint sites and file sharing permissions.
  • Manage Microsoft 365 and other software licenses, including Copilot, and keep licensing accurate and cost-effective.
  • Automate routine administrative tasks and reporting with PowerShell.
  • Manage email security, including spam and phishing protection.

Endpoint & Security Management (≈ 20%)

  • Manage endpoint protection and Endpoint Detection and Response (EDR) tools, confirm full device coverage, and investigate and resolve security alerts.
  • Manage monthly operating system and third-party application patching, and report on patch compliance.
  • Configure, monitor, and test backups for Microsoft 365 and critical systems, and perform data recovery as needed.
  • Conduct regular MFA, account, and access reviews, and support vulnerability scans and security assessments.
  • Support NIST SP 800-171 and CMMC compliance readiness by working with third-party consultants to implement required security controls and maintain supporting documentation.
  • Deliver security awareness training and phishing simulations for employees.
  • Maintain all administrative accounts and credentials in a secure, company-owned password vault.
  • Maintain up-to-date runbooks, system documentation, and backup administrator access so IT operations can continue during planned or unplanned absences.

Network & Infrastructure (≈ 20%)

  • Own the office network infrastructure, including the Fortinet FortiGate 60F firewall, Cisco Catalyst C9200L-48P PoE switches, wireless controller and Cisco access points, and internet service.
  • Manage firewall policies, including inbound and outbound rules, intrusion prevention, and web, DNS, and application filtering.
  • Manage remote access (IPSec and SSL VPN), DHCP, and IP addressing.
  • Monitor internet service, bandwidth, and network device health, configure outage alerts, and proactively resolve performance issues.
  • Manage firmware updates, hardware warranties, and security subscriptions for network devices.
  • Maintain current network documentation, including diagrams, configurations, and administrative credentials stored in the company vault.
  • Coordinate with internet service providers and network vendors on outages, changes, and new equipment.

IT Planning, Policies & Vendors (≈ 15%)

  • Develop and enforce IT policies, procedures, and best practices, including acceptable use, access control, password, and backup policies.
  • Plan and coordinate IT projects, including system upgrades, migrations, and new office or site setups.
  • Prepare and track the IT budget, and make sure purchases and licenses are cost-effective.
  • Manage IT vendors, contracts, renewals, and invoices, and verify that billing matches services delivered.
  • Support IT procurement, including sourcing quotes, evaluating options, and managing equipment from purchase through disposal.
  • Support data protection and compliance with company and customer requirements.
  • Support IT-related requests from other departments and teams as needed.
  • Prepare IT summaries and reports for U.S. and Korea HQ leadership as needed.
  • Perform other duties as assigned.

Education and/or Experience Requirements:

Required:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 5+ years of hands-on IT support or systems administration experience, preferably as an in-house IT generalist or at a managed service provider (MSP).
  • At least one current IT certification from the Preferred Certifications list below.
  • Strong working knowledge of Microsoft 365 and Microsoft Entra ID administration.
  • Experience managing Windows devices, including deployment, patching, and endpoint security tools.
  • Working knowledge of networking, including firewalls, switches, wireless, VPN, DHCP/DNS, and troubleshooting.
  • Working knowledge of PowerShell and the Windows command line for administration and automation.
  • Strong communication skills, with the ability to explain technical issues to non-technical users and translate business needs into technical solutions.
  • Good project management and problem-solving skills.
  • Ability to work independently as a one-person IT function.
  • Highly organized and detail-oriented, with good documentation habits.

Preferred:

  • Master’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
  • Experience deploying devices with Windows Autopilot and Microsoft Intune.
  • Experience with Fortinet FortiGate firewalls.
  • Experience with EDR/MDR and backup tools.
  • Experience with VoIP or Microsoft Teams Phone.
  • Basic scripting experience in Python or Bash.
  • Experience in energy, utilities, or operations environments with 24/7 control rooms.
  • Korean language skills are a plus.

Preferred Certifications:

  • Help Desk & End-User Support: CompTIA A+
  • Microsoft 365 & Endpoints: Microsoft 365 Certified: Administrator Expert (MS-102); Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • Identity & Security: Microsoft Certified: Identity and Access Administrator Associate (SC-300); CompTIA Security+
  • Network: CompTIA Network+; Cisco Certified Network Associate (CCNA); Fortinet Certified Associate (FCA) or Fortinet Certified Professional (FCP) in Network Security
  • IT Service Management: ITIL 4 Foundation
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