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Open nowPosted yesterday

Coordinator Customer Service

Hapag-Lloyd119 open roles

Where
Ghana
Work mode
On site
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Your applicationOpen nowCoordinator Customer ServiceHapag-Lloyd · Ghana

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hapag-Lloyd's own form.

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Hapag-Lloyd postings stay open a median of 10 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted yesterday

Hapag-Lloyd median: 10 days open

The posting

Job Description

The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction.

Responsibilities

  • Printing payment collection and MTD release
  • Printing, checking and releasing of bills of ladings
  • Monitoring/ taking action on uncleared containers
  • Liaising with Operations for confirmation of loaded containers
  • Receiving all import docs daily and processing import releases against freight / landside
  • Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.
  • Liaising with finance for payment confirmations
  • Communicating with customers and authorities in cases of exception handling of shipments
  • Clarify and addressing all customer queries
  • Providing customers with shipping details

Qualifications

Education

  • University degree or equivalent.

Knowledge, Skills & Abilities for success in the role.

  • 2 years' experience in liner shipping, preferably in a customer solutions or service department
  • Import, export and documentation Process Knowledge
  • Ability to analyze and solve problems
  • Effective communication skills with very good command of written and spoken English
  • Business focus
  • Good leadership skills
  • Customer oriented
  • Teamwork
  • Drive for results.
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