The posting
Responsibilities:
- Perform various clerical and administrative duties
- Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
- Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies
- Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
- Coordinate with the service department for vehicle repairs and post charges to appropriate account in a timely manner
- Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
- Enter all pertinent information into [ERP system] and approved work requested by customer
- Utilize the [ERP system] systems to monitor and track vehicle repairs
- Follow up with customer to confirm completion of work and satisfaction
- Work with finance/local management to ensure customers are charged and A/R is timely collected
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- Perform other duties as assigned by management
Qualifications
- High School Diploma or equivalent required
- 4 years of clerical or administrative support experience
- Valid driver’s license and safe driving record
- Excellent communication and organizational skills
- Advanced computer software skills
- Experience using general office equipment (i.e., copier, fax machine, etc.)
- Ability to sit or stand for prolonged periods of time
- Ability to perform repetitive data entry tasks, manual dexterity



